Metro by T-Mobile — Local services in San Francisco

I called 611 and they told me to go to the nearest store to activate my cell phone. I went to the store 2380 mission st The lady who attended me Brenda, was very rude bad service, I explained her what I needed and she answered that she could not help me I told her I called 611 and they told me to come they provided me this address and I told her I would call back to 611 she answered they can't tell me how to do my job, I know how to do it( apparently she doesn't)I called back to 611 the agent asked me to communicate with her, which she refused to talk it was very disappointing. I was only looking for help, they should hire people who really know how to do their job or the company must teach her how to to be a real CSR, I might chance my...

I was looking for a prepaid plan and the people there were really fixated on giving my credit check even if I was paying in cash upfront. So I just left. They weren't busy at all but wouldn't stop what they were doing to I help me. So u just went across the street and paid 120. For a new prepaid plan and new phone. Sorry t-mobile I wish I could even give your team an...

The Customer Service Reps aren't very friendly, nor helpful I asked several questions and got stupid answers. I suppose I wasn't ready to buy anything at that particular moment but should I be treated any different?? Not impressed with the staff at all. I am a secret shopper, it's a good thing I wasn't working that...