Nob Hill Yoga — Local services in San Francisco

I tried to come to Moxie for the first time and was 4 minutes late to class. I found that there was no one at the desk and the studio was locked. I would not recommend a studio that staffs it’s facilities like this. Everyone is trying to balance a million things in life -- we need fitness studios that create policies that offer grace and flexibility while keeping us safe. It is a treat when there is time to fit in a workout. It's ideal to be early, but we're all managing work, children, etc, so it's not always realistic. It is just about the saddest thing to have to head home without the anticipated workout one hoped for. This was specifically the Nob Hill location - I knocked on the door to the desk as well as the door that directly opens to the studio and no one came out to get me. There didn't appear to be many shoes--with a small class, seems like a small ask to have someone come unlock the door in the first 10 minutes if the desk can't be staffed. Have a bell, a code, something, if the knocking is an issue. There wasn't even a phone number to call ahead when I knew I was...

The classes can be good and I like one teacher in particular. However ever since FOLK acquired this Nob Hill location from Moxie, the customer service falls flat. I got here at 5:05 rushing in the rain for a 5pm class and I'm aware that is late. But bc Folk 1) has 1 employee meaning the teacher checks people in then locks the door to teach, we get locked out. 2)NO ONE picks up the phone which is just 1 # for the central office so even trying to call ahead that I'm running late in the rain goes nowhere. At least have a Google voice # to the location that we can call or text. 3)Now I'll get a no show fee. Wish FOLK made communication from customers easier and at least gave us a 5 minute grace on rainy days! 🌧 The best we can do is leave a voicemail and hope for a call back on another day.

The teaching can also be inconsistent meaning a sub on a morning will play loud club music and shout over it when normally it's a gentle morning flow experience.

The locked door shutout is not a unique experience so hopefully FOLK makes changes going forward and even gets a phone # for...

Don’t sleep on Folk! Today is MLK day and I showed up for the 7:15 class to find everyone had canceled but me. So while I know this is not ideal for Folk, it was amazing for me. Monica is an incredible teacher and I was so psyched to have some one-on-one with her. She gave me really helpful corrections and taught a vigorous and spiritual class. She took into account some soreness I’ve been having in my back and hip, and spoke to the practice as far as intention and overall goals. It was such an incredible way to start the day and spilled into every aspect of mine. I am hooked on Folk. Thank...