Samsonite - San Francisco Centre — Local services in San Francisco

TERRIBLE customer service, no service mind at all.

I visited the store today at 11:10 AM, but the door was still locked. The only staff member inside was sitting on an airplane seat, playing on her phone.

When I politely asked if the marks on a bag could be cleaned off, she responded “You can buy it or not.” In my opinion, that’s very RUDE to say to a customer.

After I decided to purchase the bag, she didn’t even bother to provide a cover, something that’s normally standard. She just rolled the luggage over to me and that was it.

I’m really disappointed by this level of service. This experience fell far below the brand’s...

Clean and nice shop with many items. Staffs were really kind, knowledgeable and patient(when we tried many different items and changed mind last minute). When I saw them recommending one of the cheaper items, it was nice to see them not just trying to sell the most expensive ones. We purchased two travel luggage and we are glad came here compare between items instead of just purchasing...

On the second floor there is Large Samsonite retail shop with multiple of luggages and stuffs. Staffs here are very energetic,helpful and very good service mind.

Luggage price here also cheap and equal to the outlet’s price. Customers are not as much as outlet. Staff here, Ms Barbarra advises and takes care our group really excellent.

I strongly recommend this shop and no need to go...