Tiffany & Co. — Local services in San Francisco

I purchased a extremely high quality diamond ring for my then girlfriend that was 1.13K, D Color, VVSI clarity single stone diamond ring that came in just a tad under 20K, I also purchased 2 diamond bands that had diamonds all the way around for another 20K and my wife purchased my wedding band for around 1200 here.

Our yearly Christmas tradition is to head up to Union Square and take our rings in for a good cleaning and polishing and inspection, and while that is being done we head to the tree in Union Square to take our yearly photo. Get dinner and then pick up our rings.

We were told the rings are cleaned and inspected for loose stones and the prongs are looked at to ensure the stones are not loose. Rings always come out looking really clean, near new and we always felt the extra money we spent on Tiffany products was well worth it because of the quality and reputation of the company. Over the past 12 years I have made several additional high end jewelry purchases here. Including Pearls, diamond necklaces, and earrings.

Well not more than 3 days after our ritual to Union Square and the Cleaning and inspection my wife was at the Tesla charger in Foster City and as she was clicking the charger in she caught out of the corner of her eye something flying off her ring. when she looked at her band one of the smaller diamonds was missing. And by the dumbest of luck she found the diamond on the ground near the rear tire.

Now what I was really disappointed about was when I took the ring back in along with he loose diamond I honestly though they would be horrified to lear that their setting they literally just inspected had failed and the diamond popped out. I thought they would be relieved to learn we found the diamond and all that needed to be done was re secure it to the ring. I was shocked when they presented me an estimation for the bill. I remember being told the rings were warranted against defects and a diamond slipping out of the setting is certainly a defect. I realize no one knows my wife here but when I tell you she doesn't do dishes or yard work or any remotely physical with that ring on and the ring is not abused at all. I was told when I purchased the ring about quality and how they stand by their products.

I was taken aback to find that had the diamond not been found I would have to PURCHASE a replacement diamond

And I was really disappointed to learn I had to pay to have the ring repaired. I would have thought given the cost of the diamond band and overall total purchase of the entire set which was in excess of 40K that they would have happy repaired the ring for free especially since we were lucky enough to find the diamond. I have not purchased anything else from Tiffany's since then and can not under any circumstances recommend them to anyone else. You can pick up the same quality diamond in similar settings for half the cost you will pay at Tiffany's.. It was a so silly and vain of me want to get my wife a ring from here. They are literally no better than another jeweler. And I promise all of you prospective buyers... That blue box will no where to be found once she puts the ring on. Save yourself some money and the embarrassment of thinking you purchased something better than you thought it was.... I have never been so disappointed in a company in my life. Especially since I was sold on the superior quality, service and warrantee of their products. It is literally over priced stuff that you can get anywhere else. They have lost me as a customer...

I just had the most appalling shopping experience at Tiffany's, and I would have given zero stars if I could! I walked in, and was approached by an Asian girl who asked what I was looking for. I inquired about Patek Philippe watches, and getting information was like pulling teeth. Furthermore, her snide comments and demeaning remarks throughout were uncalled for.

TLDR: The PP specialist wasn't in, sure, so I asked about his hours and got his business card to contact him. I then asked if they had any PP I can look at. The SA said you have to be a customer. I then asked what that meant: do I have to open an account, or have bought something. She said yes, you have to have bought something before (?!). So I guess you can't even ask to see something because I haven't bought anything previously? There was a kind SA who overheard our conversation and said yes they have 2 PP watches, and suggested that my SA can bring us to the display case. My SA had an annoyed look on her face and said she couldn't show us in person, but she could show us online (?!). Now I guess she was annoyed because she had to do more work, and proceeded to call us to a counter away from the other SAs. She showed me on the phone what those watches they had in stock. I asked about the price of the rose gold one. She didn't know, and this is where things got really interesting. She said if I knew what I was asking for. I said yes, I know PP watches. She said do you know how many people come in asking for it? I said yes, I am aware. She said we have customers who have priority for those watches. I said, OK, that's to be expected. She said you can't just come in and buy a PP. I was like OK, fine, so what is the pre-spend (I buy bags at Hermès, I know the game). She could not tell me what the pre-spend was, and proceeded to shut it down by saying that they have many customers who spend millions of dollars there. OUCH. Not sure why she felt the need to say that, that's no way to treat any customer, and she should definitely not be in customer service.

Sorry Tiffany's, you've lost a customer; I'll take my business elsewhere, life's too short to deal with crass and unnecessarily judgmental SAs. Unless someone enjoys a rude and sadistic experience, I suspect your other customers will be turned...

If you are not buying diamonds, then you are not a person or my experience at the main boutique in San Francisco. It was a special day for me, on the eve of my birthday.

When we entered the flagship store in Union Square. There were several employees, each of whom was going about his own business and no one even said hello to us. As it turned out later, only diamond items were located on the first floor, while gold and silver were on the second. Having made the honorable circle and without waiting for attention from the sellers, I turned to them myself:

“It’s my Birthday and I would love to buy some earrings. Can you help me? "

After asking a few questions, the consultant sent us to the second floor. Please note there were no other clients on the ground floor except us. Got to the second floor, I saw several consultants who were still going about their business and also did not greet us. After looking around, I went to the consultant personally and asked for help, she was free, but still asked me to wait... Can you imagine my condition? After digging for another couple of minutes in the tablet, the consultant (lady 35-45 years old, Asian) called me closer and asked us to tell us again what I wanted. I asked to show me the studs available up to a certain amount. I was ready for at least a minimal service, but it was all in vain. The consultant did not show me a single option without my direction and looked lazy or tired.

We left with the purchase, but I couldn't even imagine the worst experience from the main boutique of the brand.

P.S. my colleague worked in this boutique and I hurried to share my experience with her when I came to work the next day. She threw up her hands and said that no one from the previous lineup was left and the priority for the boutique is not service, but the presence of Asian...