Unique Furniture — Local services in San Jose

ALL WAS WELL UNTIL I PAID. 1.The mattress did not fit the bed frame. (All furniture was purchased at store, BRAND NEW. I have the receipt. With a promise of a 2 year warranty. Bed was delivered with a different frame, not the one that was seen at store. The bed frame was cheap with no secure structure and it broke within few months of use. See picture. The black tiny poles on the carpet were “support legs.” From the pic you see the bars just fell off. Not sure if they were not attached/assembled to frame appropriately.

THIS SHOP MOVED LOCATIONS When I finally found them, I called and the man asked me to email the issue, which I did. When I received no call or email back for months, I went to store. I was told I could pay $85 for an evaluation. When I questioned if that was part of the warranty, I was told I would not be helped without a receipt. He lied my email was never received and said him and his wife? cannot help anymore. I asked for a manager, they said “We don’t have one. You can call whomever you want here, no manager here. No information to give you.” So, I dug through storage and found the receipt, called today and was told sorry, we cannot help you. Very untrustworthy and money driven. No customer compassion . I bought 2 bedroom sets with mattresses..PAID FOR DELIVERY SET UP AND WHAT I THOUGHT WAS “TWO YEAR WARRANTY.” NOT WORTH IT!! I spent MONTHS with broken furniture that was worth THOUSANDS and finally thought was receiving help only to be taken...

I'm opening a new studio in San Joaquin Valley and stopped in yesterday looking for a bedroom set. Tri showed me a couple then I found one that I really liked. I told him I would be back soon with the decision as I wanted my husband to see it first. I went back today to buy the set, but I have my own financing with a company that I have used for years. Tri told me that he could not put the credit card number in and he was sorry and goodbye. It really felt like he didn't even want my business or he thought I had stolen someone's card. So I went right down the street less than a mile from him and met a wonderful woman named Kristine at Best Furniture located on 10th Street and Tully Road. Long story short, I wound up with a much better deal, free delivery and it took her all of three minutes to put the card number, in print a receipt and give me a delivery date. She was also excited to find out about my financing company so that she can tell...

I had excellent experience shopping at this store (even when it's located at Tully/Monterey). From the moment I walked in, the sale men/lady were welcoming, knowledgeable and attentive without being pushy. The new store looks stylish & clean. The furniture got from economy to high end style. Delivery was smooth & on time. I could find all furniture for my small town house in here. Since I'm as returning customer, they even give me free lamp & a rug. Highly recommend this store...