CVS Pharmacy — Local services in San Mateo

The Asian pharmacist girl in glasses and long black hair was extremely rude and unprofessional. My birth control pills was prescribed 12/2 she said they received 12/3 but cannot give the Pilis they had it right in front me to me unless I pay out of pocket bc I was on their “reverse claim” list and my insurance has expired . She said “we put customers on the list under two situations: either you requested to do so , or it has been 2 weeks sitting on our shelf without being pickup.” First, my school health insurance expired 12/14, birth control prescription they received 12/3, still should be covered. I was in the store today, 12/16, 16-3=13, it is not beyond the 2 weeks period yet. I didn’t request a reverse claim by canceling the order. She refused to give me the birth controls which is free under my insurance for annual supply amount and what pissed me off the most was, when I asked for a REASONABLE explanation why neither of the conditions was met but I was on their reverse claim list, she first tried to be blurring on the day they received the prescription by saying “December” but without which date, this is important for deciding if it was beyond the 2 weeks window for pickup. And then she kept interrupting me and she said I spoke “over” her. I. went to the store in rain trying to get this birth controls important for female and leave without wasting too much time, she couldn’t canje her explanation why they can’t give the prescription the had right in front me unless I pay out of pocket and eventually she chose to the last worst resort to be TOTALLY declined to be reasonable and she WALKED AWAY. I called CVS complaint number right there luckily the lady on the phone helped me kindly, based on the lady’s attitude and sincere effort and options provided, I chose to leave the location without making a bigger scene, also I chose to get my new school insurance then place another refill with my annual free supply that wasn’t be used this time, instead of paying out of pocket today and get refund from my new insurance later by submitting a claim. Luckily, I still have at least 10 days supply home remaining. Consumer rights, asking for help from the right person. The young boy who works as Pharmacy Technician is much more suitable to represent CVS staff than that women in my opinion. By the way, when I was on the wait for the CVS customer support line in the store this cvs located, which is a target, I did a bit shopping and got some items I needed so no...

This pharmacy was the fastest and had the best customer service I have ever experienced with a pharmacy. We needed a prescription filled after being in the urgent care clinic while on vacation. Within 10 minutes of the end of our doctor appointment, the pharmacy tech had called us to let us know how soon the script would be filled and when they were closing for lunch. I would hands down come back here for all my prescriptions in the Bay Area....

The pharmacist here, Nancy, is amazing. The whole place is well organized, but Nancy in particular was a star for us. My elderly mother was visiting from Australia and had no American health insurance. She contracted Covid and needed Paxlovid, which is a $1600 medication. Nancy realized there was a government assistance program we could sign up for on the spot, and as a result we were charged zero dollars. Pharmacy care does not get...