Bridal Sense — Local services in Sandy Springs

When it comes to finding a dress, I would give this place five stars. I had a great experience choosing my dress. The store has a lot of different options and their dress consultants are fabulous. The reason for my low rating is because after I purchased my dress I unfortunately chose to also get my dress altered at Bridal Sense and it is one of the biggest regrets I have from my wedding. The woman (I believe her name was Ms. Tay) who completed my alterations was very rude (which was honestly very surprising since everyone else I worked with at the store was very kind and accommodating). She was adamant that I had to add a hoop to my gown, which I knew I didn't want, but because of her insisting I ended up trying 3 different hoops. Ultimately, I still decided I didn't want to have a hoop and was very clear this was not something I was interested in. But then at my final fitting (less than two weeks out from my wedding date), I went into the shop assuming my dress would be complete only to find that Ms. Tay had hemmed my dress assuming she could still convince me to buy a hoop. Even after telling her again that I did not want a hoop she continued to argue with me telling me that at her other shops they REQUIRE brides to add a hoop to dresses like mine and she insisted I try more hoops on. So again I try on three more hoops. I'm almost in tears at this point because at no point during the time that I bought my dress did anyone mention I would need a hoop, and with the hoop my dress looked completely different than I wanted. I still insisted that I did not want a hoop. (As a side note: the owner of the shop saw all of this happen during both fittings and did nothing to stick up for me as the fitting was progressively going down hill.) But because Ms. Tay did the alterations assuming I would wear a hoop my dress was about 3-4 inches too long and I could not walk in it at all. Ms. Tay does get bonus points because she completed the hem within four hours after this appointment was over. But at this point I was so upset, I decided to go home and calm down and schedule a different time to pick up my dress. Before I picked up my dress, I sent the owner of the store an email letting her know about my frustration. She was very kind in her email and told me she noticed my frustration in the appointment and had already talk to Ms. Tay about the issue. While I appreciated her apology, it's my opinion that a business should not make you pay full price for a service you are not happy with, ESPECIALLY when the business also acknowledges that the service was not up to their standards either. Bridal sense offered zero discount or concession for the extra trouble for my bad experience. Even if they only offered a small discount off of my alterations cost, that would have been enough to avoid this bad review.

Also one more thing to note: Ms. Tay gave me zero options for the buttons she used for my bustle. I guess I should have asked, but the buttons she ended up using are the clear, plastic buttons... which in my opinion look very cheap and take away from my dresses style. Oh well.

So long story short: I do recommend bridal sense as an excellent place to buy a wedding dress, and I guarantee you will have a wonderful experience while choosing a dress. But DO NOT get your...

I’m not one to write reviews but after my experience at Bridal Sense I feel that I have to show Nancy as much love as she showered me with today!

This was my first time trying on dresses and I went in not knowing what style, size, or cut I was looking for..I just came with a few screen shots and a smile.

I am not sure the total number of dresses I tried on but I would say maybe in the upwards 50s...because the collection she has is fabulous and it was hard to choose! I really loved most everything I tried.

Even with the amount of dresses Nancy put me in and out of she still encouraged me to try on more dresses and acted happy to do so. That meant the world to me and my Mom!

It was down to the last 2 dresses, ironically the first and last dress I tried on. She gave time in each dress never rushing me or making me feel that I had to choose. She accessorized me and gave me her honest opinion and truly helped me make my final decision.

The 3rd contender dress was the most expensive and even though it would have benefited her more for me to choose that dress she guided me choose what was best for me even though it was 1/2 the price! This shows how much she finds value in her brides and that to me is top notch.

While I was there (trying on every gown in my size 😂) I asked Nancy about Bridal Sense and the story. I am glad I asked because I love the depth and the years she has invested into this industry. She grew up watching her mother have her own shop and now runs one of her very own. This might not be special to some but to me that was everything.

So a big thank you to Bridal Sense for the PERFECT dress and a bigger thank you to Nancy for the one on one experience that went above and beyond any expectation I had for what this...

My dress buying experience was unique, and stressful, in that I was preparing for 2 different ceremonies, 1 abroad and 1 in the US. When I walked into Bridal Sense, the 1st occasion was approaching on a tight time frame, and the second had yet to even be planned. However, the ladies there, especially April, relieved my stress from the very first visit.

For ceremony 1, I was shopping only for samples, as there was no time to order. There were a few I really liked, but none that quite fit the occasion. When I ended up finding a great deal on a dress off a sale rack at another shop, I immediately contacted April to request alterations and she graciously obliged. She seamlessly remade the dress, reducing it by about 4 sizes, altering the cut, the train, and the neckline, and ensured that every detail was perfect for the location and feel of ceremony 1, all within a reasonably tight time frame.

A year or so later, ceremony 2 was on the horizon. I was torn between buying a new dress or rewearing the perfect one I already had. So back to April my dress and I went. Together we brainstormed some ideas to remake this dress yet again, giving it a different look but with some of the same feel. And again, it is absolutely perfect!

April has been nothing but patient, attentive, and understanding as I attempted to figure out what I wanted in a wedding dress, not once but twice. She is thorough and detailed, devoting as much time and attention as was required to each fitting and alteration. The end results were stunning, and as best I can tell, her work is that of a master...