O'Reilly Auto Parts — Local services in Sandy

Big shout out to Jesus.excellent customer service. I was very impressed how he greeted and acknowledged me as I walked into the store. I had already went to two other auto parts store and immediately left . Because of poor customer service.So this was a really big deal for me . To get help in purchasing something, I know nothing about. He asked what I needed . He then escorted me to the car antenna's .Then he helped me pick the one that would work best for my car. He also came out to make sure that it was the correct fit. Unfortunately we discovered the antenna would not work for my jeep. He gave a referral to where I may go next. I was so appreciative to have somebody actually want to step out from behind the counter and want to help .Rather than just point and say it over there . Thank you ...

I bought chains for my car in the Sandy OR just in case I need them when driving through the mountain. Turns out the roads weren't bad at all and I didn't need to use them on my trip at all. I went back to return them and they told me that there is a no return policy on chains! I was very disappointing and unhappy with the customer service here! If that is there policy they should be required to tell customers that certain items are non refundable when purchasing. I don't appreciate the dishonesty at this particular O'reilly store and will no longer be shopping at these stores from now on. All customers beware and ask before purchasing because they will likely not tell you if items are non refundable. $100...

Very uninformed staff or uninformed management. Tried to get them to honor their "lowest price guarantee" by price matching Napa (less than a half a mile from O'Reilly) and the employee said "we don't price match". I said "what? Since when?" The one thing O'Reilly is best known for? You don't do that? I've always given them my business first because of their willingness to match prices from competition but clearly the management of this store isn't operating on the O'Reilly policies and the District Manager will be notified of their inability to follow...