The Bead Fairy — Local services in Sandy

NEVER AGAIN! Bad ethical practices. I will never go to this place again. This is the biggest rip-off I have ever seen in my life with over a 1000% markup, or more! Yes you read that right! I am getting into making jewelry again and a friend referred me to this place. I was in the area anyways so I decided to stop by. After purchasing a lobster clasp; desperate to finish a necklace I was working on. I got home and looked online. What I found out about the Bead Fairy has made me sick to my stomach. Not because it broke the bank to buy 1 lobster clasp. But, because someone could be this greedy. They usually come in a pack which is what I was originally looking for. The Bead fairy sells one at a time in its own little ziplock pouch. I have compared side-by-side examples of the one I bought at "The Bead fairy." And what I should have gotten elsewhere. This upset me because I am planning on making ALOT of jewelry! This one pictured below is (a box of 642 lobster clasps for 6$.) Although at The Bead fairy they sale (JUST 1, for 1.25!) This is for stainless steel; Identical as the ones elsewhere. This is my real life example posted below. She or he who owns The bead fairy are so greedy and dishonest they are making over $1,600 on a kit of 642 that cost a little over $6. By selling them one tiny piece at a time. I think that is shady business practices set in motion and I am...

I’ve tried twice to get a response from the owners without a simple reply.

My first visit, the tip request was a total turn off because I wasn’t helped, I was rung up. But I tipped.

The second time in I was overcharged. By quite a bit. I haven’t been able to go in because I work during their hours of operation and it’s not nearby.

Dear Bead Fairy Team,

I’m reaching out regarding a recent purchase I made at your store on May 22, 2025, where I was accidentally overcharged for one of the items.

Specifically, I was charged $30.05 for a single tube of size 6/8/11/15 seed beads, which was clearly marked in-store as $3.75. I’ve attached the following items for your review: • A photo of the receipt showing the $30.05 charge • A photo of the bead tube with the $3.75 price tag • A photo of all items purchased, confirming no other item aligns with the $30.05 charge

It seems this was a simple cashier error. I noticed the discrepancy shortly after leaving the store and tried to return immediately, but the shop had already closed.

I kindly request a partial refund of $26.30, the difference between the correct price and the amount charged. I hope this can be resolved quickly, and I truly appreciate your time and understanding.

Please feel free to contact me if you need any further...

I'd like to start off with how excited I was to find this store but I will never return there. The 2 person staff was having a very inappropriate and disturbing conversation while we were shopping. I came with 2 people so it was just the 5 of us and it was very quiet, we heard every word, my child included. I'm an open minded person but hearing what was said was shocking. I wanted to leave so I went to purchase the chains I grabbed. I was not provided any estimates, caution, warnings, etc. The price was not clearly marked. When they have me the total I asked what was rang up because it was $90. She broke it down for me- 1 chain alone costed about $40. I said I didn't want to proceed with that 1 chain. I was told that it was already cut from the spool so it's too late and that she "can't reattach it.... so... it's too late". It could have been reattached and I would have been happy to show her how to. I would have walked out empty handed at that point but, my daughter found some things that we couldn't find elsewhere. Again, there were no signs or disclosures from staff that once cut we couldn't change our minds. She may have bullied me into the purchase but, I will never shop there again. I do not recommend this store. So unprofessional and...