Free People — Local services in Santa Barbara

Somehow the amount that I purchased in person differs from the amount that is listed online. I didn't notice until I got to my workstation. She said it's impossible for them to look up past receipts and there was no way for them to validate that I had made the purchase despite having my bank statements available. Terrible customer service, genuinely suspicious. How you can charge something one price online and it be completely different in person. Listed $29 online I paid...

Avoid at all cost! I came in with a return and they claimed I had already received the refund. When I tried to take my item back they got aggressive and wouldn’t let me take it back. They claimed I had to call customer service. I called customer service and they informed me the item was returned and the gift card was spent after I had left the store. This will be reported to the BBB. Terrible customer service and...

Walked in here a little past 5pm today. Three young employees were there and not one of them greeted or acknowledged me. Then I browsed for over 10 minutes and I was the only customer in the store. No one asked if I needed help because they were busy talking. Honestly prob will shop online from now on because what’s the point of walking into a store if the customer service is...