Daniel's Jewelers — Local services in Santa Clarita

Long Time Return Customer Lost! Me And My Now Fiancé Have Purchased Many Items From Daniels Jewelers Over The Past Few Years. (Including My Engagement Ring) Along With The Ring We Purchased The 3 Year Insurance Plan For The Ring And Lets Just Say It Was NOT Cheap. (Nearly $1,000) Well The 3 Year Mark Was Coming up On The Plan So I Decided I Should Probably Take It In To Get It Completely Cleaned, Re-Dipped And To Have Them Check That All The Prongs Were Tightened And No Stones Would Fall Out Because A Few Had Over The Years. Well Under The Current Circumstances The Mall Closed Down Near My House So I Was Unable To Take It In. Once They Reopened In June I Took It In And They Sent It Out And Everything Seemed Okay Well Not Even A Week Later A Few Stones Fell Out. (I Always Make Sure I Am Careful With My Ring So There Was No Reason For Stones To Fall Out) Of Course By This Time The Mall Had Re-closed And I Had To Wait For It To Be Back Open. Well The Mall Reopened This Week So I Took My Ring Into Them. Explained The Situation And Explained That My Insurance Plan Had Expired WHILE THEY WERE CLOSED. I Assumed Their Response Would Be That They Would Honor The Insurance Since They Were Closed Down And I Had No Way Of Getting It To Them. I Assumed Wrong! Instead The Gentleman That Help Me Tried To Sell Me Another 3 Years Of Insurance At Almost $1,000. And When I Declined He Said He Could Send It In To Get Fixed But Would Not Know How Much It Would Cost Until It Came Back But It Would Range From $200-$500 Just To Replace The Stone. I Declined Both Services And Left The Store With My Ring Still Missing Stones. All I Could Think Was Don’t These People Realize How Much These Little Rings Mean To People And The Heartache I Get When A Stone Falls Out. I Mean Put My Financial Situation To The Side It’s The Least They Could Do To Help Me. I Decided That I Couldn’t Just Leave My Ring As Is And Went To Another Jeweler To Get Another Opinion. He Was So Helpful Quoted Me An Amazing Price And Not Only Is He Going To Replace The Diamond He Informed Me That The Prong Would Need To Be Fixed And That He Would Have It Cleaned And Re-Dipped. And It Was Only Gonna Cost Me A Fifth Of The Price And He Would Have It Ready The Next Day! But Wait! Thats Not The End Of The Story. I Received A Call From Him Today And He Informed Me That As He Was Cleaning The Ring Nearly 8 Other Ones Fell Out. He Was So Confused As To Why, Until He Realized That Each Stone That Had Been Replaced Over The Years Were Just GLUED In. Yes You Read That Right Daniels Jewelers Had Been GLUEING The Diamonds Back In. And NOT Fixing The Prongs That Hold Them In. Of Course Im Not Looking For A Free Hand Out But A Little Compassion Would Of Been Nice. I Definitely Will Not Be Returning To Daniels Jewelers Ever. Please Be Aware When You Decide Where To Purchase...

I purchased a stud diamonds with Daniel’s in Valencia. The manager there before was a young man. He was super nice. I went back there to trade in what I bought before to a bigger diamond. The new manager there now is a woman. She was rude and discriminated me. But my husband was willing to pay for it so I decided to trade in my earrings. The manager did not apply my trade in and the coupon I have because I noticed that my husband paid the full amount instead of just $55.00. The manager charged me the full amount of the earrings!! I did not notice it until after 6 months the color of the earrings changed into like rust color. I checked the receipt it says 14k gold. If it real gold it will never change the color! PLEASE AND PLEASE DO NOT BUY FROM DANIEL’s!!! The manager there is a fraud! I usually buy my Jewelry from Kay Jeweler it is unfortunate that they close in...

Worst experience ever. After choosing the size, the color of piercing I liked, and inquiring about the prices, I got my ears pierced by Hannah. Right away I noticed the earing color was a little pinkish but I was assured it was because of my ear being pierced few seconds ago. When I went to pay, she charged me less than what she quotedme earlier, when I questioned why, Hannah told me "it's on sale". I paid and walked outside. We noticed under the sun it wasn't the size nor the color I chose. Went back in, and Hannah knew she got me to wrong size and color of earing when she was questioned about it. Unfortunately, I can't switch it for 4weeks otherwise the piercing will close back. If you don't have the size or the color the customer is asking, don't lie to them and lose a customer for life Never going back to...