solita Tacos & Margaritas — Restaurant in Santa Clarita

I came here yesterday afternoon for their Mojito Mondays and off the experience Monday I was excited to come back with some friends and try some more items on the menu. I would've given it 5 stars but todays experience was much different mostly based off the manager, Natalie.

The consistent theme with Natalie was that she didnt take any responsibility or even show the slightest bit that she cared; not for the miscommunication, not for us being over charged. Natalie either blamed it on our waitress or the computer system but as the manager she didnt take any ownership or show any leadership. She didnt make any effort to show she cared about our experience, apologize and seemed to be a minimalist, in the sense she was there to just do the minimum.

Miscommunication: We ordered the same carnita special for our daughter (k-38) amd some how that ended up being a vampiro which we didnt order. The manager came and said they couldnt order it the way we did and we told her the order was wrong. We ordered a desert with her and was left waiting for a long time. We asked our waitress Dana (who was very nice) and she said she didnt know we ordered the desert, and asked who we ordered it with.

The manager said she told our waitress about our order and blamed Dana for the lack of communication saying she had coached her about not making assumptions about orders.

The restaurant is kind enough to offer a military discount. Our waitress told us the manager said it was 30% off but then changed it tp 20% off. In the end I was told it doesnt come off of the special and was asked which discount I wanted, and I said the lower one. The waitress said, im sorry she cant offer the discount because the computer wont allow it.

We realized that they over charged us and I went back to have it corrected. The manager didnt apologize, seemed defensive and she just seemed bothered to do her job.

Reviewing the receipt I asked why the discount wasnt applied on normally priced items and she said because the computer wouldnt let her.

I asked if the K-38 special (Taco tuesday special for 2 small tacos a d a house margarita) was on a separate receipt would I get the discount and she said, "yes" but made no attempt to help.

I ordered three k-38 specials for $10 each. That's about $30 and is a great deal!!!

We ordered about $50 of other items, none of which was offered a military discount not including what our friends ordered.

If we are spending $200 on Mexican food, the experience and customer service is important.

The tacos were good (Carnitas, vampiro, al hambre). Street tacos are small tacos, not their normal size. They are more snack size.

The nachos were average and was kind of dry and underwhelming.

The drinks are really good. I enjoyed their Mojitos (I had the spicy one and the vanilla which is more on the sweet side).

We also enjoyed their house margaritas (Mango, guava and watermelon) and I would recommend asking for them with...

My experience at Solita Tacos & Margaritas was hit and miss unfortunately. There is ample parking in this outdoor mall, but be prepared to park further away during busier times given the concentrated number of businesses. A live DJ mixed music on the patio that blasted throughout the restaurant (too loud for conversation), making this a party spot for a drink with friends. They offer happy hour and late night specials on weeknights too. The hostess forgot to give me a napkin and utensils, but the service was otherwise great.

My food came out quickly and I could tell everything was freshly prepared. The chips were hot from the fryer, but not too salty or greasy. I loved the three salsa options because they all had a different flavor and spice level. The regular salsa had a nice tomato flavor and the spiciest was deliciously smoky, but my favorite was by far the mild-spicy green salsa with an incredible balanced flavor! The Guacamole Solita on the other hand wasn’t very good unfortunately. The chunks of avocado were way too big, almost like a whole avocado was quartered then added to a mash, preventing you from picking up anything with a chip. It lacked enough acidity, was too salty, the mango was underripe and the raw onions on top were overwhelmingly spicy, causing a lot of gastro discomfort.

The Vampiro Taco was out of this world good, though very heavy and large in size. I loved the double corn tortilla with cheese and serranos in between, and the carne asada was delicious, though the same spicy onions were too intense here as well. Lastly I tried the Shrimp Chicharon Taco and was very disappointed for two reasons: 1. I was expecting freshly fried pieces of chicharon with bits of both meat and fat, not stale pork rinds out of the bag; 2. The size of the chips were so big that it was impossible to eat it in the taco. The shrimp was well cooked and I enjoyed the slight sweetness in the sauce, but I was not a fan...

I'm not normally one for non-homemade Mexican food so when my friend suggested this place I was skeptical but as always, hopeful. It. Was. AMAZING. The wait staff was incredibly patient (I was with a huge crowd and it was the first time for most -if not ALL- of us) and kind and even helpful when it came to guiding us to things we might like best.

I ordered El Vampiro (it's amazing. fully recommend), asking the beef be as cooked and possibly even crispy if possible. I never expect that, I just say it to clarify I really CAN'T do undercooked meats. It came back PERFECTLY crisped. It's SO great when the chefs take the care/time to actually do that for me. And it was SO delicious, I went ahead and ordered a second one.

My second visit went just as amazingly. They had live music this time which I didn't know they did so that was really cool. Out of a little curiosity and a big desire to save money, I asked for a kids menu. While I was curious to try things off it, I was informed the more expensive regular quesadilla was WAY bigger than the kids one and went with that. And not only was the quesadilla huge (and of course delicious but we knew that) but it was unexpectedly colorful. One red tortilla and one yellow tortillas, arranged in a pattern to show off the colors. I hope this isn't something usual for restaurants to do with quesadillas because then I'm gonna look dumb for being so impressed by it but it was SO PRETTY.

All in all, a literal 10/10. Great food. Great service. Great free salsa and chip appetizers. Always clean. I seriously am looking forward to...