Coddingtown Jewelers — Local services in Santa Rosa

My husband wanted to buy me a new 3-stone diamond ring for our 25th anniversary. We searched numerous jewelry stores, as well as online sites and distributors. Once all of our research was completed, we decided to purchase from Coddingtown Jewelers... and we are SO GLAD we did!

Mark and his entire staff were tremendous in helping us find exactly what we wanted. They did not have an exact match for what we were looking for in the store, so we basically built a ring from scratch. Brenda was especially helpful in getting us the perfect setting for the ring (3 large stones, along with 4 smaller stones channel set into each side of the band. Then we started the process of choosing the exact diamonds for the top of the setting. Mark and Brenda worked tirelessly and brought in diamonds that met our specifications. Unfortunately, as many of you know, the quality of diamonds within a certain grading (GIA, EGL, etc.) can vary quite a bit. When a new set of diamonds would come in, they would call us immediately so we could come and take a look. Other times, if they got something in that they knew wouldn't meet our standards, they called and told us that they were going to send the stones back because they knew we wouldn't like them! We went through approximately 2 dozen diamonds before we found the PERFECT set of stones for our ring!!! Then Mark had their in-house jeweler set the stones and finish the ring.

Once this was done, Mark called and we went in to pick the ring up. We had already seen the setting, and the individual stones, so we knew we were going to like what we were getting. But when we got to see the fully assembled ring, we were ecstatic! It was absolutely perfect... Perfect symmetry, color and clarity, and it looked absolutely beautiful!

So, you might be thinking that we got price gouged for all of this work and custom building a ring, right? ABSOLUTELY NOT!!! In fact, when all was said and done, Mark worked out a price that BEAT every other jeweler or outlet that we were considering! When you consider the product we got, we got a much nicer ring, with MUCH nicer CERTIFIED diamonds, for far less money than we would have spent everywhere else. And, he gave us top dollar on our trade-in for the center diamond from my original wedding ring (2-3 times more than anyone else was going to give us!) So, just because Coddingtown Jewelers is in a mall, it's not a "mall jewelry store". Mark and his staff make sure that they treat you with kindness and respect, they will work with you on a fair price, and you know that they truly care about you as a customer.

We were so happy with our experience that we took my old wedding setting and had a new Sapphire put in as a center stone. They got a perfect stone for us, did a great job setting the stone, and gave us an EXTREMELY fair price for doing it!

We cannot explain enough how EXTREMELY HAPPY we are with these transactions, and with Coddingtown Jewelers! Mark, Brenda, Melissa and all of the employees at Coddingtown Jewelers are absolutely...

I spoke with Angie initially for a 2020 ring appraisal and certificate, and she was kind and helpful. I planned to pick it up when Ramona was in, as she had been fantastic during the purchase. However, my recent visit was a letdown. Ramona's customer service was unapproachable and rude, a stark contrast to our prior experience. She didn't acknowledge my father's presence who accompanied me. I felt like I was charmed for a sale but got different treatment afterward. Ramona offered to clean my rings only after I left, which should have been done before. I appreciate the cleaning but was disappointed overall. Given my divorce, I needed the appraisal to start the process of selling my ring, and Angie mentioned the owner might buy rings, but Ramona said the owner wasn't interested. Inconsistent information left me disheartened. I won't return for...

I personally want to thank the owner and staff that took care of my wife's ring. After receiving the ring back to repair a missing accent stone, I noticed that the new accent stone was slightly off in the color. Immediately turned around and brought it back in to have it inspected. The owner agreed with me on and said to give them a week or two to get a new accent stone. When I came back to pick it up again, they were able to get it done properly.

Long story short, I'd bring my jewelry back to this place. Rarely nowadays a business will acknowledge their mistake and will turn around and make things right. This is one of those businesses.

Thank you...