GameStop — Local services in Santa Rosa

This place earned it’s five stars because of three reasons: 1: When I walked in and asked if they had any Super Mario Odyssey hats, they looked and found one which was used by a worker. They gave it to me and said it was free because a worker originally had it. I said thank you, and I still have it and still love it.

2:Just recently, I went there because my brother wanted a game for his PlayStation 4 (#NotSponsored) and we went in there and asked and they said they had one. So I paid for it, and I was thinking of trading in my Nintendo Wii (#NotSponsored) and asked if they had any backs for the Wii remotes. They looked and found one, and gave it to me for free. I still talk about it with my brother to this very day.

3: I called GameStop to see if they had any PlayStation controller chargers (#NotSponsored) and when I went in and asked, they asked, “Are you that guy who was on the phone earlier?” I said yes, and they showed me the chargers, and bought one. I think the really got their customers down really (and I mean REALLY) good,

Overall, my experience with GameStop is really (and I mean REALLY) good and I give it 5 stars. This GameStop is a Sonic Fazbear 84 recommendation. G.G. GameStop. If I could, I would give it 5 diamonds. Thank...

Okay... so sometimes it's a bit of a wait in the store but when you finally get a employee they are great. ..really knowledgeable and friendly and don't totally push a bunch of products ... we bought a refurbished XBOX for my son and it just decided to stop working. . I knew it was around this time last year but didn't know when the warranty expired and of course, lost the receipt but the manager Dave looked it up by serial number and excitedly informed me that I have 5 days left on the warranty and to simply come on into the store for a new one. Thank goodness the sales representative had suggested the warranty and thank you Dave for being...

Lack of customer service when attempting to resolve issues, Some employees have allegedly used deceptive tactics to sell products or services, such as making it appear that a game is unavailable unless a membership is purchased, only to later reveal it's in stock. I was sold a digital ps5 without a disc drive yet the employee sold me two games. I also bought a controller which the battery dies and doesn’t work. I was going to purchase Nintendo switch 2 but their employees were super rude. Passive aggressive and wouldn’t give me the names of their corporate managers. I will never purchase anything from...