ZERO STARS – Completely Unreliable and Unprofessional
I wish I could give zero stars because this company absolutely deserves it. Our experience was nothing short of a nightmare.
We booked this moving company well in advance and confirmed the date, time, and details multiple times leading up to our move. Move day arrived — a stressful and important day for anyone — and they never showed up. No call. No email. No explanation. Just a complete no-show.
We waited for hours trying to contact someone, only to be met with voicemail after voicemail. When we finally reached someone hours after the meet up time, there was no apology, no remorse, and certainly no attempt to make it right. The representative we spoke to seemed indifferent and uninterested in the fact that they had completely failed to provide the service we had paid for.
We were forced to scramble and find another moving company last minute, which not only added significant stress but also cost us more money due to the short notice. It completely disrupted our moving plans, our schedule, and created an avoidable headache during an already stressful time.
Do not trust this company with your time, money, or belongings. Reliability is the bare minimum you should expect from movers — and they couldn’t even meet that. I strongly recommend looking elsewhere unless you want to risk being completely abandoned on one of the most important days of your life.
Avoid...
Read more"For a local move, I recently had the pleasure of employing Flat Fee Movers Sarasota. They were the most professional, responsive, and efficient moving company I've ever worked with, and I've moved several times in the last 20 years.
Given the surge in Covid, we arranged a FaceTime chat to go over the details of the shift, which was incredibly safe and efficient. The Flat Fee Movers Sarasota bid was quite similar to other movers', except it included tape, paper, moving boxes, and other essentials.
A staff member contacted me 30 minutes before the team arrived on the day of the moving. His staff worked diligently and swiftly, treating all of our possessions with the utmost care. The crew was extremely friendly and professional. Within minutes of the staff's original estimate, they had packed and packaged a huge townhouse.
When they came at the new location, the team moved all of our furniture into place swiftly and without damaging anything. When we needed a piece of furniture moved or modified, they were incredibly cooperative. They finished the job in a fraction of the time estimated.
Flat Fee Movers Sarasota works brilliantly. Their efficiency, professionalism, and integrity are unrivaled. Thank you once again for making (what we expected to be) a stressful experience and...
Read moreCompletely unprofessional, unreliable and rude. They took our deposit at least a week or more before our move and called us to confirm on Friday that the move was still on for Sunday. They day of the move they said they were on the way but were just "held up a bit." When they started taking longer than we anticipated we started calling for an update. No answer from the office or movers scheduled. No answer to any of the text messages I sent either. Finally at NOON they decide to call to say "something came up" and they weren't going to make it! Just like that. Like it was no big deal. We work Mondays (which is why we scheduled the move for Sunday) and the house we were moving out of was sold with the new owners expected to move in on Monday. Flat Fee could care less about our circumstances or the job they agreed and accepted a deposit to do. His arrogant answer to me was "I don't even work Sundays." They just left us high and dry. My husband and I had to take off of work and lose a days pay and were left scrambling because of this companies poor business ethics. Moving is already stressful enough and this company added to that stress instead of alleviating some of it, which is what we hired them for. Save your money and the headache. Check out their Yelp reviews. Find...
Read more