Brighton — Local services in Schaumburg Township

Bought a $30 ring there. Yellow gold type paint came off in the first couple of weeks, no biggie. But a piece of the ring actually popped off. Took the ring back to store. They sent it in to be fixed and I waited weeks only to get a call that the ring was discontinued. They would not refund me or substitute any ring or compensate in anyway for selling me junk. They simply offered to "dispose of it for me". I realize $30 isn't a huge purchase or just "costume jewelry" for some people, but I was really disappointed. Don't be fooled by the shiny store, they don't stand by...

Great store and service. Staff are wonderful. I am a "frequent shopper" so get invited to special events and sales.

However, I was there yesterday, and purchased two of the leather bracelets with a magnetic closure. I bought three charms for each bracelet, and wore one of them out of the store. About 3 hours later, when I got home, I realized that I did not have the bracelet. Looking in obvious places (car, purse, coat pockets), I did not find it. I am very sad to have lost this, and think perhaps a stronger magnet...

The first time I entered this store to shop I thought the sales associates were having a bad day. However my other experience , and my current experience has not been welcoming at all. This has been the all time Worst, Rude, Hostile experience in customer service from a store I’ve...