Crate & Barrel — Local services in Schaumburg Township

We have bought a couch from Crate & Barrel store in-person on June 5th, 2022 for the delivery to our house. The employees at Crate & Barrel assured us that the couch is in stock and we should receive the item within 1-2 weeks. It has been close to 3 months now and the item is still delayed... It was never in stock as previously told. The Crate & Barrel's tracking website is useless and the only information you can get is that the item can be expected at certain time of the month. Well... I have been tracking it since expect early June, expect mid June, expect late June, expect early July, expect mid July, expect late July, expect early August, expect mid August and NOW expect late August. I have called Crate & Barrel customer service countless of times and they have been absolutely NOT helpful at all. I have been told that my item can be booked "next week", which was 2 months ago. I was told that same thing almost 1 month ago and even last week. Yet, the item is still delayed. If I knew that this would be the case and such a nightmare, I would have never purchased my couch from Crate & Barrel. I ordered a couch 2 months ago from Ashley Furniture and it was delivered to my house within 7 business days, while the Crate & Barrel couch is still delayed for over 3 months with no expected delivery/booking time any time soon. Right now, I am stuck in a limbo because 3/4th of the quote for the couch has been paid and I have already waited for this couch 3 months and all this time has been wasted. Everything in terms of house projects have been delayed due to this issue. I would not recommend buying things from Crate & Barrel based on my experience. This is...

Worst Custer service I have ever experienced at this location! I had received majority of the Marin Grey set off my wedding registry. I wanted to get the remaining pieces but they had recently been discontinued. I called the store to see if they had them by chance and if not if I could exchange them. She told me it was past the 90 day mark and they couldn’t except them. No one had told me about the 90 days when creating the registry. Emily then said I could come in and we would just need a manager override. So I go there two hours later. Carried in 6 boxes myself to the back of the store (I’m pregnant might I add) to then have Rachel tell me they couldn’t take them. She then told me Emily said our conversation on the phone was hostile, told me not to come in but I said I was anyway…. Never in a million years would I waste my time if that what was told to me. THEN Rachel told me they couldn’t take the dishes back because “it would do them no good because they’ve been discontinued and can’t resell them” SAVE YOURSELVES AND GO TO A DIFFERENT...

Ordered sleeper Barrett sofa in March and still no sofa Have to keep calling Schaumburg store When I give all the information I still have to repeat same info to Manager of Stire I have to keep calling them often to get status no initiative from Stire to update me I asked to exchange as no return is possible No exchange possible Pressed more I exchange and manager says only ones sofa in stock They did tell me at time of order it will take 4-6 mos to get sofa but it’s been more than that’s at this point close to 7 mos plus I have paid for it already they will not extend the financing for zero payment for 6 mos even if no delivery yet as that is credit card issue but credit card says it’s store issue So today I called the store again as I checked status online and it’s ready for delivery Alex had waived delivery fee as it was so late and Kate is saying today we cannot book delivery without delivery fee And she will check with Alex and get back to me Just wanted to say that products are good bit service to...