Jared Jewelers — Local services in Schaumburg Township

We spent the majority of our time here with Christie. We were looking to try wedding bands with my engagement ring. She was VERY pushy and judgy and made us uncomfortable! She made fun of our personal engraving in my engagement ring after she insisted on reading it (we had not asked her to look at it, only made a comment that we knew the engraving on the ring we were looking at would be small as my engagement ring was also inscribed, so we expected as much). She would ask us personal questions about jobs etc. to make small talk and then make judgmental faces as if to disapprove of our answers, which is just rude. We went in to buy a ring, not be judged on our personal lives or decisions! The straw that broke the camel's back is when she tried to talk us out of our preferred metal for the ring, saying it was too expensive to upgrade it and the metal of the ring in the store is fine, as if to insinuate that we couldn't afford to upgrade the metal and as an attempt to make a sale right then and there. Mixing metal in your rings is just not preferable in general and can cause additional wear and tear on the rings, but even if I couldn't afford it (which she wouldn't know because she didn't ask us our budget), she should still give us all the accurate information we are asking for, but instead, she just pulled a number out of thin air acting like it was too much and brushing off the question proceeding to push the metal we didn't want on us. Because the ring we chose was from James Allen, as they partner with them and had some of their inventory in store, in an attempt to get us to buy the ring from her, she proceeded to lie to us about what James Allen offers for warranties even though we didn't ask about this information and acted like theirs was way better, but in reality, they offer the same things for a comparable price. We ultimately decided we didn't want to buy the ring from her after this behavior was displayed to us. We asked how we would be able to view the ring at a later date, and so she put it on a wish list that could only be seen by the store so we couldn't attempt to look it up later ourselves, and when we tried to take a picture of the ring so we could attempt to find it online, she quickly found an excuse to take it back so we couldn't get the photo. I called later to try to get any information I could to look the ring up online, but all the information they provide is so different from what is on James Allen's website that it took hours with the help of James Allen's customer support for us to try and narrow down what ring it was we saw. Finally, a lovely lady on the chat support was able to help us and get us a photo of the ring and give some vital information that helped us figure it out! ( I give Ashley Garcia 20/10 stars as she was wonderful and beyond helpful!) We ultimately bought the ring from James Allen in the Metal we wanted with the same type of warranty Christie told us they...

My husband and I were looking to trade in my original wedding ring and upgrade it to a much larger stone. After being disappointed several times over the years at my local store, I almost gave up on going back to Jared. On a whim I started calling other Jared locations that were located further away. I knew almost exactly what kind of diamond I wanted, and we even selected several diamonds on their website that interested us. All we needed was a salesperson to tell us about the diamonds and lead us to the right one. Maybe even push us a little on price if it meant getting the "right" stone.

That person ended up being Tina out of the Schaumburg IL store. From the minute we started talking, I just knew we cliqued. Even though I was just a customer over the phone and not directly in front of her, she went out of her way to look at the stones selected and even took the time to send us a few videos to help us choose. We ordered the stone over the phone and then I shared with her the type of setting I wanted.

Picking a setting without seeing your stone on it or not knowing how the ring will look on your finger is HARD. She was patient and even provided her cell so I could text her inspiration photos. Within a week my diamond came in and we had a very busy schedule so we were unsure of when we could pick it up. We decided to pick it up the next day but had to hurry back home. She went out of her way to make sure the service department knew I was coming, and they would be able to work on my ring immediately after we decided on a setting. Well, she did not disappoint, we arrived at her location, and it was like she knew me. She understood my style and what I was envisioning. Selecting a setting with her felt easy and fun- exactly like it should be!

Finally, I had the experience I envisioned and was working with someone that understood I didn't want a "cookie cutter" ring, I wanted something different. When she layered all the bands and placed the stone, I literally could have cried with both happiness and relief. It was EXACTLY me. How did she know since we never met in person?

I share this review because she deserves recognition. She restored my faith in the company. She listened to me, didn't make me feel like a number or inconvenience and she went out of her way to find a ring that expressed who I am. I will definitely be back to visit her and the Schaumburg store again. ...

On Sunday, April 28th my BF and I came in to Jared to look for an anniversary present. I had seen a hand chain that I liked and was looking to see if I could find something like it at Jared’s. Christy greeted us and my BF told her about the hand chain I had been looking for but they did not carry it but might be able to make it. Christy started the custom process by bringing Tina, the Manager, in to see if it was possible to make there. Tina pulled out a necklace based on the description of the hand chain I had described and we started to build my idea. I had also wanted a pinky knuckle ring but had never found one quite small enough so we started that custom process as well. Both were due to be ready Sunday, May 5th but weren’t quite ready. It took a few trips to get both of them completed as custom orders might not be perfect on the first try. On the third trip (Tuesday the 7th) I met Lora who introduced me to Ocho, the Jeweler, as the hand chain still needed some work. Ocho and I discussed what I had envisioned for the hand chain. Lora suggested using a ring rather than having the chain just wrap around my finger. Ocho liked that idea and we talked about how he would connect the bracelet to the ring and Ocho said he knew exactly what to do. Ocho was definitely my lucky charm. We agreed my ring would be ready by Wednesday the 8th and the hand chain by Friday the 10th. I came in on Wednesday to get my ring and to my surprise Tina said the hand chain was ready as well. She said Ocho was there in case I wanted to make any adjustments so it was perfect timing. I had found that Ocho had made my hand chain better than I had expected! So much so that it brought tears to my eyes. The pinky ring and my hand chain were beautifully crafted. Ocho even said he had some ideas for my next one or if I wanted to make some changes to this one. I’m thinking Ocho and I will be working together again, very soon. Thank you to Christy, Lora, Tina and most importantly to Ocho who made my vision even better than I imagined. Over all I would recommend Jared and would buy from them again as well. If you choose to due a custom design be patient and be prepared to make a few visits. They don’t call you to tell you know whether it is ready or delayed which was a little surprising but it is on my way to work so it wasn’t that big of a deal. If you don’t live close, call...