Midwest Furniture Liquidators — Local services in Schaumburg Township

Our salesperson was Majed and we are pleased with his service. This review is in regard to the service I have received from Sabreen on the customer service team.

Even 1-Star is generous for this place. I hate writing negative reviews but this store has forced my hand. My wife and I bought 2 couches from this store in June 2024, they were delivered without issue but there was a problem with the center seat cushion (of a 3-seat couch) being completely unsupportive, deflated, flat and unlike the other all the other couch cushions. We simply contacted customer service to get a new cushion. Sabreen told us she is going to place an order for a new cushion and that it could take a couple weeks to receive. Fine. About a month later, I follow up for an update and she tells me that the part is ordered and it is waiting on for a truck. The factory doesn't ship unless it is on a truck and the next truck is in 4-5 weeks. Fine.

1 month later, I follow up 2 times, no response. Another month passes (end of October now) I follow up 2 times and I get a response from Sabreen telling me that the fabric is discontinued and they can not make my cushion anymore... It took almost 5 months for them to tell me that. Sabreen LIED telling me that the cushion was waiting for a truck to be shipped. The factory NEVER ACTUALLY made the cushion or anything. For all I know, the factory ran out of the material back in June or even before I purchased the couch.

After getting frustrated and asking Sabreen what went wrong and who dropped the ball on this whole mess, she did not accept fault and instead blamed this on supply chain issues. We told her that we wanted to return our couches because of this whole mess and she threw the terms and conditions of our purchase in our face and told us all sales are final. Sabreen then gave us the option to just receive the foam core of the cushion and we had to install it ourselves. This isn't an ideal solution but we accepted it and continued to wait for a foam core.

Another month later, end of November now, we are told the foam cushion is at their Mokena facility and would be transferred to the Schaumburg facility for us to pick up. Middle of December, the cushion arrives and I go to pick it up. To my surprise, there were 2 cushions with my name on them and somehow I knew I would be disappointed again because Sabreen had ordered the 2 WRONG FOAM CUSHIONS. I wanted the center cushion and I received the right and left cushions. While in the store I mentioned the complete NIGHTMARE we have had with Sabreen and this whole ordeal and we were told that we have a 1 year warranty by our salesperson there. We especially did not appreciate Sabreen saying all sales are final and making us feel stuck with our terrible couch purchase.

On December 13, Sabreen said she would place another expedited order for the center cushion foam. After following up about the cushion AGAIN in January we were told that the factory was on vacation from December 23-January 6. So between December 13, and December 23 nothing was done to help our case. You would think that we would be given priority and that Midwest Furniture Liquidators would have a sense of urgency to resolve this for us. But, no, they simply do not care.

Through the holidays, we had countless friends and family over just to see our couch without a center cushion. We did not hesitate at the chance to tell them about our negative experience, and completely tarnish this store's reputation. We do not recommend shopping here, and you better believe our friends and family will tell everyone they know about this too. Nobody should have to go through what we are...

I wanted to give a 5 star review after a great shopping experience and due to the quality of items we purchased. Those were great! Really happy with our purchases. But I cannot in good conscious give 5 stars after a terrible delivery experience. When you are asking people to pay $175-200 for delivery one could expect a decent level of service. Our delivery guys reeked of alcohol and were very questionably sober throughout the delivery. They also either did not wrap the items carefully or weren't paying attention and got grease stains on the back and side of a couch we bought. This same couch also smelled horribly like cigarette smoke either from the warehouse or the delivery truck. The delivery guys then dragged this into the house and left black stains on the carpet as well. Then after the delivery was final I came outside to find they had left ALL of the trash, wrappings, plastic, and cardboard in our driveway in the middle of an ice storm without telling us. Half of the trash had blown around the yard by the time I realized they left it. Completely unprofessional and unacceptable. If you are offering a delivery service, please vet your delivery drivers better or you will end up losing...

Giving them 3stars because the furniture is great. However their customized service is the worse. We purchased a trundle bed which was supposed to be assembled upon delivery. Well, they did a terrible job at it, and the bed was missing pieces. When I asked the delivery driver he said he had put the order in with the warehouse for the missing pieces, we are also missing a rug we purchased which was suppose to be the last rug they had of that kind. It has been extremely difficult to get in contact with someone. I have called them several times in the last month. We are paying for a bed that my children haven’t even been able to sleep on and a rug we don’t have. They are constantly just putting the blame on each other. They told me several times that John who apparently is the manager at Schaumburg, was going to contact me, however I still haven’t heard from him. Save yourself the hassle and just go somewhere else. I try regret shopping at this place. I should have shopped with Ashley furniture, like I have in the past. I will never again purchase...