Guzman y Gomez - Schaumburg — Restaurant in Schaumburg Township

After having such a great experience with the location in Rosemont, we decided we couldn’t go wrong with trying a sister location. We tried this location about 2 weeks ago and had an awesome experience! Unfortunately tonight, the ball was dropped. Walking in around 7:30pm, no greeting was given, no attention, no head turns…nada. No one acknowledged our presence until we finally approached the counter, as there were 2 customers ahead of us. The cashier, rather timid, seemed annoyed and very unhappy to be at work. She didn’t smile not one time. She kept interrupting while we tried to give our order, which led to a moment of confusion. We ordered a steak bowl, Cali burrito meal and a strawberry margarita. The price seemed fair for what we ordered. As we sat down, we noticed some debris on the ground, underneath tables next to and across from us. The music seemed rather loud, where we were struggling to make out one another’s words. This gave us minimal time to talk but much opportunity to observe the crew and taste the margarita. Oh man! When I tell you this was the worst, bitter, rather disgusting margarita I’ve ever tasted, that is not an exaggeration. This margarita looked dull in color, smelled of straight alcohol and just overall looked sad, no garnishments of any kind as well. It tasted foul and way too strong along with that bitter OLD bottom of the barrel taste. YUCK! We noticed about 5-6 youngish looking workers, standing around, cracking jokes and just not completely looking professional, so to speak. They weren’t obnoxious or loud, they weren’t causing a ruckus, but they definitely looked a bit unprofessional. It’s now the time our food has been brought to our table. The same incapable of smiling cashier is the one who brings the tray out….again not a smile in sight along with no eye contact. She lazily puts my burrito bowl down with absolutely no words. She then proceeds to place chips and guac in the same manner along with the Cali burrito. Only this time she manages to get “burrito” out as she is placing the plate down but walking away at the same time. It was just peculiar. Our food was lukewarm, lacking in salt and possibly lime? I’m not sure, but nothing of the bowl tasted fresh. My taste buds were not enjoying it as it did. Such a disappointment. The guy in charge came out to do table touches. Rushing through them and just waiting for his punchline. Seemed rehearsed and not genuine. Although he did apologize for the horrible margarita and offered to fix it or replace it, it all seemed just scripted. We appreciate the breakfast burrito...

So I am combining my reviews to include Breakfast As Well ! Everything was Gourmet Quality !!! The Ingredients Are All Fresh ! The Guacamole is Included in some dishes ! Which is Exceptional ! Besides The Prices Are Very Reasonable ! .. Service Was Amazing ! The Entire Staff Were Very Nice, And Great At Thier Job ! Everyone Is Very Friendly , And Conciderate !

Especially The Night Shift Manager , Tania !!! She is So Very Sweet , Kind , And Thoughtful ! She Went Above & Beyond To Make Sure Everyone Was Well Cared For ! The Atmosphere Was Just Like A Family Owned Restaurant ! I just had Breakfast , and it Was Equally Amazing ! I had 2 burritos , 1 bacon , and 1 sautéed vegetables , which includes Guacamole ! Every Ingredient is cooked, and seasoned to perfection !

I just met Mike The Manager ... Now I Understand why the Food And Staff Are So Extraordinary ! This Gentleman is So Very Kind & Respectful of Everyone ! Every Detail is orchestrated intentionally, to provide the best experience for Every Person Who Enters This Building ! He is the reason that Everyone Has A Great Experience Here ! He's An Excellent Example As a Leader , And An Extraordinary Human Being ! This is Why Each Team Member Emulates Him !!

I Highly Recommend This Location, You Will Be Very Happy to To Have Had This Experience ! By The Way ; They Also Give Out Coupons For An Amazing Free Breakfast Burrito !!! Just Saying... I Will Be Back Very Often ! Thanks For...

Opened December 2022, we decided to go on a Monday night with friends. Located on a busy corner in Schaumburg. Parking could be an issue during busy times such as lunch or on weekends.

Immediately when you enter you are greeted by a friendly staff member who is willing to explain their various menu items. The decor is very colorful with Mexican tiles and street art. Loud Latin music playing in the background..but too loud!

You place your order and the food is brought to your table . Occupancy is only 85 customers . We received our food very fast..served in throwaway containers.

They offer burritos,burrito bowls,tacos,salad,nachos and kids meals. You choose your filling(Spicey or mild) . Chicken,steak,beef,pork.some with an upcharge.

They also offer fries,chips and churros along with Mexican beers,frozen margarita ,Mexican soft drinks and more.

We had the Burrito Bowl meal and the Cali burrito. We both ordered Spicey but both entrees were not Spicey at all. They do offer 3 different salsas at their self-serve bar area which did add spice to our meals.Roasted jalapeno and Habanero.

Staff checked on us twice to make sure everything was OK which was a nice added touch..staffing does not seem to be an issue.

They serve breakfast,lunch and dinner and there was a steady flow of customers while we were there.

I would have given them 5 stars but the music was too loud and we were overcharged on the Meal Deal and they need to use less salt in...