Penny Mustard Furnishings - Schaumburg — Local services in Schaumburg Township

We've had our furniture for a couple weeks now and we absolutely love it! So well made and so comfortable. Kim called the day of delivery to make sure everything went smoothly and to make sure the delivery team was professional and courteous, which they were. They wore masks and took the time to explain how to connect the two sectional pieces. This furniture is well worth the price in my opinion. Be sure to ask for Kim if you visit Penny Mustard, she's the best!

I recently visited the Schaumburg Penny Mustard store to look for family room furniture. I gave salesperson Kim Markman an idea of the types of pieces I was looking for and told her that my style is "rustic". First things she did was take me to look at a sectional that included a "cuddler" piece. It's a oversized corner seat and I immediately loved it! I picked the love seat/cuddler sectional as well as a two arm chaise chair. She then took me to the fabric selection and after telling her my color scheme, she immediately started pulling samples to show me. She encouraged me to take them home to see how I liked them. I have a hard time making decisions like this but she was very patient and offered great advise on color selections and coordinating pillow fabrics. When it came time to place the order, I was still second guessing some of my choices and she politely and calmly walked me back on to the floor to review other options, again offering good advice on pro's and con's on what would look the best in my space. I finally settled on my pieces and color choices and I can't wait to see them. The furniture at Penny Mustard is such high quality and therefore, not cheap, but I know it will be so worth it. It's going to be soooo much better then what we have now. I would highly recommend Penny Mustard and Kim. Thank you Kim for all your patience...

I visited the Penny Mustard in Schaumburg three times this week- The initial time I picked out a lamp and wall clock that I was interested in purchasing. I took photos, went home and showed them to everyone. They agreed that they would be a perfect addition to our new home. With that, I returned a second time to find out that the floor lamp did not come apart and I would need to borrow someones SUV to purchase and bring home. I returned today, the third time, and was told that the wall clock was marked incorrectly and the price was higher. My salesperson had written the quote for me with the original and incorrect price so I expected to purchase it for that price. I was informed that we would need the approval of the manager, Janice, who had been informed of the issue, but was now with another client. I waited for about 15 minutes before getting her attention and asking her if she could resolve the price issue. She came over and said they would need the original price tag from the clock even thought the quote showed the original incorrect price. I mentioned that I should be given the quoted and marked price regardless of then not having the price tag. Janice said several times that they would need the tag showing the wrong price and they would not honor the quoted price. The incorrect price was $169-the correct price was $220, not a major difference. After I said that I would not take the clock or the lamp (that I really wanted) and started to leave, Janice said they would honor the incorrect price. At that point I decided that if the customer service was that poor, I would take my business elsewhere. Note: I do have a picture of the clock with the...

A week ago I visited Penny Mustard furnishing after my husband and I spent a full Saturday going to several furniture stores to purchase a new leather sofa. The day that we went we were unsuccessful at purchasing which lead me to Penny Mustard Furnishing in Schaumburg the following day. Although we purchased from a competitor in the area I wanted to briefly make note of the professionalism and impeccable customer service I received from Kortilious - a Penny Mustard Sales Consultant at the Schaumburg location.

Upon walking in I was greeted with a warm welcome and advised if there was anything I needed he would assist. He was veryhelpful, knowledgeable, patient, and most importantly not pushy in anyway. I was allotted the time I needed to walk around the store. He later approached me providing me with all the necessary information I needed to make a purchase that I could be comfortable with. I can be very indecisive during purchases however Kortilious never showed any sign of not wanting to continue to assist me regardless if I made a purchase or not.

I appreciate and value great customer service so when it is given to me I want to ensure the consultant well as the business he or she works for understands that they have someone amazing on staff. Although in the end I purchased from competitor, I truly appreciate the customer service that was provided to me during my visit. Kortilious was amazing! Upon your visit to Penny Mustard in Schaumburg I recommend working with him to make...