Ulta Beauty — Local services in Schaumburg Township

Lupe is the prime example of why children shouldn’t be allowed to run stores. I didn’t like my experience there at all. Save your money and go to Sephora where the staff is much more professional and doesn’t follow you through the entire store. There’s a difference between being helpful and polite and harassing a paying customer who’s never ever taken anything that isn’t theirs. Every corner I turned it was the same set of employees wanting to make it known that they’re watching. There was a heavy set one who can’t move very fast and as a result everytime I turned around she was right behind me. She was trying to not to be obvious about following me, but with her size she’s very hard to miss or hide. She couldn’t move fast enough and so I caught her everytime like a deer in headlights. I’ve never stolen anything ever in my life for them to treat me that way.. the harassment that they were trying to pass as being fake helpful or concerned was way too much. It was obvious and completely ruined the shopping experience. I pay good money for my products as much as $500 a month sometimes. That’s way too much money just to be disrespected by employees when I could easily go anywhere else. The overzealous attitude of your employees is exactly why people don’t like shopping at Ulta anymore.. The biggest slap in the face though was when she tried to insult my intelligence and trick me into signing up for a credit card I had already told her I didn’t want. So she tried again a few minutes later and said it was for their “rewards” program not a credit card and became even more aggressive and insistent that I sign up. Toward the end I was being constantly rushed by Lupe to check out & pay before I was even done shopping. She also made a comment about me having a reusable shopping bag, even though there were lots of women there with strollers and full size plastic bags from nearby stores. In other words i was singled out and targeted for being eco-friendly. I will NEVER come to ulta again. I understand that a store needs to protect its assets but to take it to that degree is excessive and uncalled for. It makes the store come off as ghetto, unprofessional, and desperate. I couldn’t shop peacefully because everytime I would look at a product someone would come interrupt me with other products to buy and I kept forgetting what I actually went there for. Then they abruptly walk away leaving you with a bunch of crap you don’t want and nothing of what you actually came for. Ulta has lost a customer forever. 0 stars, it was a horrible and uncomfortable experience overall. Don’t take my word for it just look at all the awful reviews they have. An apology wouldn’t even cut it for me at this point. In the pursuit to protect $2 or $3 worth of things that aren’t even being stolen, they’re losing hundreds & thousands by turning off valuable high paying customers. It makes no sense. The checkout line is also a joke with one or sometimes no employees to ring you up. They’re too busy on the floor stalking customers. I will be contacting the...

I wanted to write my full experience to iterate how much time I lost and disrespect I felt was given by the employees. I've shopped at multiple Ulta stores before, and have visited this location before today without any big issues. I was visiting the store to restock on a specific facial product that I have used for years, and immediately after I entered the store, I went to the closest available attendant. I gave her the name of the product, but before I could ask where in the store it was located, she told me they don't sell that cosmetic line anymore, that I should check CVS for the product instead. I felt unsure, and asked her if CVS would really sell facial products, and the woman said "Yes, I guarantee it." (I will add that I was somewhat uncomfortable by how she acted, but let it go since I had shopped here before.) I thanked her and exited the store before heading to the nearest CVS, which was quite some distance away. It was somewhat busy, so I had to wait about 10-15 minutes, and when I talked to an employee there, she told me they don't sell any products from that line. I was frustrated that I felt my time had been wasted on a "wild goose chase", and so I called the store and asked for the manager to file a complaint. The woman I thought was the manager listened as I told her what happened, then asked me what product I was looking for. She told me that if I came to the store again, I could order the product online and get it shipped directly to my house. I thanked her, but told her that I would still like to file a complaint, and she told me that she would notify the manager later before ending the call, alerting me to the fact that I hadn't been talking to one at all. I felt that I was not only treated disrespectfully by an employee in-store, but that my complaint was not taken seriously when a regular employee took the call instead of a supervisor since I specifically requested the manager. At the very least, I wish the employee could have told me that the manager was unavailable so I wouldn't have wasted even more of my time on a phone call that they didn't view as important. I hope that by writing this review a supervisor will take notice, or at the very least, other customers may avoid having this happen by reading about my experience. I am also placing a description of the woman below in the hopes that if a supervisor does read this, they may talk to her and prevent her from treating anyone else in that way: The associate I spoke to in-store had blonde hair that was cut in a bob, a somewhat plump figure, caucasian, wore a white semi-long sleeve shirt, and seemed to be around her forties to fifties,...

BEWARE OF THIS STORE. If I could give this store a zero I would in a heart beat. This stores manager BRENDA is beyond disrespectful and totally unprofessional. I was treated like complete trash and was told I was lying.

I came from Addison to pick up a perfume that said it was in store and ready for pick up online. When I arrived they told me that the website is never up to date and that they tell everyone to call before coming. Why do they even have that as an option on the website?

When I brought up a 1.6oz bottle of the perfume and not the 1.0oz I was told I could be compensated since they didnt have the item. Once the manager came back she said that she cant do anything for me since it's not their problem. I explained that the associate said they could compensate me. The manager didn't care and the associate told the manager I was lying and she never said that.

I was so done with the sistuation and asked for the customer service number and since no one wears name tags I asked for the managers name. She told me to figure it out on my own and didnt tell me her name. I waited for 7 minutes untill she finally gave me the information.

Most disrespectful experience and I am so upset with the way ulta has been hiring such unprofessional people.

Customer service is no longer a thing workers are...