Naf Naf Grill — Restaurant in Schaumburg Township

I went to the Naf Naf Grill location in Schaumburg at 7:49pm on 6/12 and dealt with the rudest cashier (who I suspect is also a manager) I have ever seen. When my mother and I walked into the restaurant, there was a customer in front of us with a large catering order. There were four employees: a young woman who didn't do much, a man who assisted customers with orders, a man in the back grilling chicken, and a cashier who did everything for the catering order and was telling the other two what to do. After a few minutes of standing around, the male employee started to take our order. All we ordered was two stuffed pitas, two naf naf fries, and a side pita. Everything was normal until after our food was ready. Right after the male employee made the food, he started working online orders. The young female employee was walking around and not fulfilling orders. The cashier was still talking to the catering customer who kept on adding items to her order. We waited for someone to only ring us up for at least 5 minutes. We were getting upset because the food was becoming cold. We almost left at that point, but we were bringing food for another person too who was expecting falaffal. My mom asked the cashier to ring us up while the catering order paid. The cashier was mad that we asked to be rung up and told us that the catering person was first. We told her how our food was getting cold and how we only needed a minute to pay and go. We told her how the catering order was taking a while. The cashier walked up to the cash register and almost checked out an online order after the catering person but then reluctantly rung us up. It took me only 30 seconds to pay. While I paid, the cashier kept on defending her actions as to how to the other customer was first and she had to help her. She started shouting at us Then, I started yelling at her about how all she had to let me do was pay. She kept on defending herself yet again. We then continued to have an unpleasant shouting match and then we left. The cashier handled the situation poorly as all she had to do get the employee not doing anything to help her with the catering order to reduce time. Or she could've followed what places like McDonald's do, take large orders out of the line and prepare it separately while still helping other customers with smaller orders. Or why even prepare our food in the first place if you absolutely insist the catering order should've been finished in its entirety?!?! You could've told us beforehand that it would take 10-15 minutes and we wouldn't have minded! There was so much the cashier or even the other employees could've done to mitigate the situation and they all failed. The food tasted good but it doesn't even matter at this point as the cashier had left a sour taste in my family's mouth. This experience far differed from our previous experiences at this location when employees were jovial and helpful. This location seems to be plagued by high turnover as an entirely different cast of employees where there compared to the people I saw only a few months ago. The micromanager/cashier wouldn't let anyone help her with the large order or even with other orders too as she just had to do everything. I shouldn't have to defend myself and my loved ones in order to get food. I love naf naf grill and I will just wait until the next set of employees start working there for a better experience!! No one wore name tags but the receipt said I dealt with someone...

I really like this Middle Eastern Grill a lot. Once I was at this Middle Eastern Grill with some short friends of mine. (These friends are people, and they're not as tall as me.) I'm sorry to say, though, my friend Andy came into the Middle Eastern Grill while I was eating my Chicken Shawarma (with garlic sauce), this VERY VERY GOOD Chicken Shawarma (with garlic sauce) and he interrupted me, which was really sort of rude of him. (I said very very good like that because that will impress my friend Laura -- who is a girl and also my wife, because I got married to her like I did because I am not gay and neither is she, and the constitution says I can marry a girl -- because she is a librarian, which means, mostly, that she really really likes books a LOT, even more than me, I mean.) Well, after my friend Andy came in and interrupted me, I still kept eating my Chicken Shawarma (with garlic sauce) because one, I know when I have a good Chicken Shawarma (with garlic sauce) in my hands (and this is a stupendous chicken shawarma [with garlic sauce], something pretty good, I mean) and then there's the second reason I kept eating my Chicken Shawarma (with garlic sauce) -- I did not want to alarm my short friends (they were children, meaning that they aren't adult people yet, they're pre-adults, I like to say) by putting the Chicken Shawarma (with garlic sauce) down and going to play a video game or whatever it was Andy wanted me to do. Then I saw my friend Condi in the doorway (Condi is also a girl, but not my wife) and she waved at me, and I thought, Condi looks good in blue. She looks very, you know, patriotic. But then finally I had to go, and I never got back to the Chicken Shawarma (with garlic sauce), but after I retire from my job, or when I go on vacation in a couple days (it's always only a couple days away until I go on vacation, sort of), well then I will finally sit down and eat my chiecken shawarma (with garlic sauce) from START to FINISH. (To be honest, I don't always, always eat things from start to finish. Condi will tell you...

I would like to share my bitter experience of Naf Naf Grill at Schaumburg location I was at Schaumburg location (1715 E Gold Road) at the evening of 2/27/2021 around 7:30 pm. I placed an order for 6 pita breads, 12 falafels and separate containers of each sauces, baba, salad etc. They packed everything as per my request except pita breads. When I reminded about 6 pitta bread to a young guy (with whom I placed an entire order), a tall and heavy guy (who was checking out at cash register) came to him and told him to give me only 3 pita breads instead of 6. He told me that they are out of pita breads and they can give me only 3. I said ok. At that time, another customer came and ordered something and he informed him that he can give him only one pita bread as they do have limited quantity. I wouldn’t mind if they are completely out of it. But he refused to give me as per my order request and he was offering other customers who came after me and trying to place an order which is completely unprofessional. When I asked him about it, he said we have to keep for other customers as well as for our online orders too. Does it mean customers who wants to order from store are not important for them? We are also going to pay them. We are not asking anything for free. And they should not refused me after preparing my entire order. This is completely unprofessional and very bitter experience at Schaumburg location. A lady who took care of my payment said she gave me 10% discount. I don’t care for discount but I am not satisfied at all as you give preference to other customers and online customers and don’t care to a customer who was standing in...