Scottsdale Providence Recovery Center — Local services in Scottsdale

Review of Scottsdale Providence Recovery Center – A Mixed Experience

I want to start by saying that my experience with Scottsdale Providence Recovery Center was not all bad. In fact, my time in the residential program was genuinely life-changing in many ways. The environment was incredibly supportive—the house itself was beautiful, well-maintained, and comfortable, and I formed deep connections with both clients and staff. The staff at residential were well-trained, compassionate, and attentive, and I felt like my individual needs were being heard and addressed. The structure of the program helped me begin to heal and process some of the emotional trauma I had carried with me for years.

However, my experience shifted dramatically once I transitioned into the PHP (Partial Hospitalization Program) with housing. This is where I encountered a number of issues that ultimately left me feeling unheard, unsupported, and pushed in a direction that was never mine to begin with.

To begin with, I entered this program for help with borderline personality disorder, depression, anxiety, and ongoing family issues—not for substance use. Yet, from the start of PHP, it felt like the staff were determined to label every client as an addict, regardless of their background or reasons for being there. I was pushed into the 12-step program and pressured to admit I was an addict, even though this did not apply to me. I felt completely invalidated—like my actual struggles were being ignored or rewritten to fit their agenda.

Around this time, I had just gotten a job as a preschool teacher, which is not only my passion but also a major step forward in my healing and independence. Rather than supporting me, the staff took issue with my decision, telling me I should get a “get-well job” instead—one that made little money but allowed me to attend PHP five days a week. This simply didn’t make sense to me. How could they expect clients to afford living expenses, including rent at SAL, without a meaningful income?

I attended 40 hours of training in one week for this preschool job, and because I couldn’t be in the center during that time, staff started questioning my commitment to the program. I was doing everything I could to build a future for myself, and instead of receiving encouragement, I felt punished. Eventually, they decided to discharge me from the program, which felt like an absolute betrayal. I tried to advocate for myself by reaching out to my therapist, Denise, and sent her four emails with detailed documentation and time stamps. I never received a response. My mom even called and was told that I was not being discharged and just needed to “show up.” The mixed messages were incredibly confusing and frustrating.

Additionally, my case manager, Lauren, who initially promised to follow up with us, also stopped responding entirely. I felt abandoned by the people who were supposed to support me through a difficult transition. Despite all my efforts to stay involved and engaged, I was still discharged, and it ultimately cost me the job I had worked so hard to get.

In conclusion, while my residential experience was incredibly positive, the PHP program and aftercare fell far short of what was promised. The system feels rigid, one-size-fits-all, and often dismissive of clients who don’t fit a certain mold. If you are not entering the program for addiction-related issues, be cautious, as you may find yourself forced into a narrative that doesn’t apply to you. The aftercare that they pride themselves on felt nonexistent in my experience, and communication from staff was inconsistent and lacking in empathy.

I’m still grateful for the growth I experienced early on, but the way things ended left a lasting feeling of disappointment. People in recovery need support, not judgment or...

To whom it may concern,

My life shows many common traits throughout it's course of a quarter century. I was raised in a bit of an absent home with a common theme of emptiness from a young age. My parents were married young and I grew up in a fairly poor lifestyle. Both parents were always out trying to create a better life for me and my sister. Which commonly resulted in a physically empty household.

These traits of the home and my environment resulted in behavioral issues such as aggression, violence, and thriving for any and all forms of attention. Which sparked a long line of trouble in my years to come and a pretty "average" occurrence.

My drug use seemed pretty inevitable from an early age. When it took hold, it TOOK HOLD with full force. These actions, accompanied with a still loving family, placed me in rehabs and institutions by my late teens. Prior to entering Scottsdale Providence at age 24, I had been to drug and alcohol abuse treatment centers 13 times. Multiple trips to different detox's, as well as a few trips to different psych wards through the years. Upon entering SPRC I had just finished up a year and a half sentence in the county jail. Which is almost ALWAYS going to cause behavioral issues getting reestablished back in to normal society. This proved to be true for me as well. Not only did SPRC knowingly take me on as a client, they treated me with the utmost respect and grace. Something I was not expecting. All staff was not only accommodating to any and all needs I had as a new client, but they were patient, loving, and more than encouraging to me and all other clients. There were multiple times throughout my stay with SPRC where I was pushed and encouraged to strive for "more" within my personal life. They taught me a form of recovery I had no idea existed, or was let alone possible. The overall level of life they promised me and lead me to achieve has not only been achieved but exceeded. They showed me not only how to love other people properly, but how to love MYSELF properly and healthily. I was shown my lack of ambiguity and even certain personality traits classified to be narcissism, and in such a fashion I was not only open to accepting that this could be reality, but having a desire to change these toxic traits as well. Then, they directed my actions to amend these toxic traits while continuing to grow without resorting or digressing back to them. I was guided with love, grace, and happiness to an existence of life in which most humans will never fully experience. That is what happens at SPRC.

In conclusion, I received a level of love and care in which no treatment center could possibly ever bill insurance or clients for. I've held staff and clients alike very close to my heart throughout the course of my sobriety. This is due to fact of what I have learned, experienced, and had the blessing to be a part of sense going through SPRC. They have shown me a new reality filled with love and beauty in which I could never have conceived to be true unless I had admitted myself to this EXACT treatment center. I truly believe in my heart and soul that the people associated with SPRC are cut from a different cloth, thus supplying our community and world with a significantly healthier, happy, and more loving populace. I hate to imagine what my life would be if I had never been lead through the doors of SPRC. It is one of the few places I have ever actually referred to as "home."

With Love, Taylor H (Sobriety...

There are few people I have come in contact with that have changed the trajectory of my life. With that said, the therapists, staff, medical team at Scottsdale Providence have truly given and helped me find a new way of life. I found myself in a mental crisis with spiraling anxiety and panic attacks that I couldn’t cope with on my own. I had secretly searched for somewhere I could go to get help and came across SPRC. After touring I entered their residential program on Feb of 2025. I was terrified. Immediately I was welcomed with so much kindness and treated so gently by all of the staff. Audra, made me feel safe, seen, and heard from the moment I arrived. Anissa and Andrew were my therapists at residential and they were so different from one another in personality but both listened and helped me learn the powers I had to help myself. For the first time in 36 years I felt like I CAN help myself and I don’t need saving. They built the foundation of having confidence in ME helping me! This was the first place I ever felt like I belonged and that people knew exactly what I was going through. It was like a deep refreshing breath being able to be my true self without fear of Judgement.

I transitioned to PHP after 30 days. This was a lot more intense, in the best way possible. We dug in deep to get to the root of the problems I was struggling with. Tyler and Jackie have a way of making you feel so safe to share your struggles. They listen and they care so deeply. While I have so much respect and admiration for all of the SPRC therapists, Jackie and Tyler changed my life and my outlook in such profound ways. These two are the gems that every person struggling with mental health searches years sometimes to find. They listen without judgement, they inspire with their own stories, and they are a safe landing place when you need someone to give feedback/ advice. Andrew, was my trauma therapist and he has such a quiet/ calm demeanor That is so comforting it made it a lot Easier to open up and work through those traumatic events that were so vulnerable to share. Lionel was my primary therapist, I had met him in residential and had asked for him as my primary therapist. We did a lot of Great work around inner child together and I felt comfortable with him very early on. He has a unique way of connecting while also making you laugh and smile through the pain. Every challenge that came up for me throughout my treatment was addressed and never fell to the wayside. The best part is all in all… the staff CARE about you. They don’t just say it….They do it.

Scottsdale Providence has changed my life. Since leaving and transitioning back to life outside of treatment I have shared that they feel like home. It’s like I am an adult who has moved out on my own but I know if I ever need them I am welcome “home” anytime. If I am struggling I can always go “home”. And that’s what they all feel like to me, is another form of home that will always be there to support me.

I never thought I would be writing a review like this because I never thought I would end up in treatment for the anxiety and trauma I struggled with. What a blessing in disguise this all has become. I have tools that I will have for years to come. I can now confidently say, I have a life that is good and that’s what I am choosing.

Thank you SPRC ❤️ my family, friends, and MYSELF are forever changed because of everything you have...