Staples — Local services in Scranton

What can you say about a local office store monopoly other than when I need something I have no other local choice which is sad. When I started my business there were at least 4 locally owned stores which sold office needs along with expertise and friendly service. Now, if you don't want to wait for Amazon to ship it you're pretty much at Staple's mercy. The prices are grossly overinflated except a few loss leaders and 10. coupons they tease you with. I rated them 3 stars because they usually have the inkjet cartridges I need in emergency and they often have bulk paper discounted really low. I used to be able to get dollars back in credit for used inkjet cartridges but after a year or so they changed the rules kept denying my credits or the credit never showed up on my account. I called to complain to the national support line and they acted as though they didn't know anything about it. I complained in person at the store and the cashier gave me a credit once out if the goodness of her own heart but then that disappeared off my account too! So now I toss my cartridges in the garbage which is another shame. The sales staff is proficient and I have no complaints there. My advice to Staples, fix the miscommunication, lower your prices and offer free 1 hour delivery with knowledgeable advice along with setup and you may...

I brought my 16 month old laptop in because it wasn't starting up. Anthony quickly diagnosed the problem as a probable fried motherboard, which I'd suspected.

Although I'd also purchased a warranty, I had no idea where I'd saved my paperwork. Anthony and his manager spent quite a lot of time on the phone with other locations (because I couldn't even remember where I'd purchased it) searching receipts going back three years.

Eventually, I remembered that my paperwork had been safely stashed in my lock box; but, I made the decision to just bite the bullet and purchase a new laptop.

Anthony searched for every available discount and even made arrangements to transfer all of my files from my old laptop onto the new one...for Free!

When it came to knowledge of his products and matching them to the needs of the customer, Anthony excelled.

Between the tech support and the customer assistance, this was, by far, the best store experience...

2 copy machines out of the 3 always down. Print center employee's are always too busy to take care of walk in customers. When you ask for help they say " sorry, we are busy, we are working on online orders" and get told to use the one self printer in the whole store. When you finally get to use that one printer after waiting over an hour to make one copy, the lettering comes out faded and they say " you should have adjusted the brightness on the printer. How are people supposed to know to adjust the brightness before making copies(the original ones were perfect) The two previous Indian girls working there were wonderful. But Mr. Pony tail and the goth girl always have an attitude problem and don't want to work. I personally witnessed Mr Pony tail talk down and raise his voice to an elderly gentleman...