The Freedom Shop — Local services in Seaside

Really cool merchandise inside, but horrifying customer service. I went in with my friend during a very slow time of day, so we were the only ones in the store. We were looking for star wars merch as a souvenir for our friend back home. The only employee in the store was immediately rude and disrespectful for no reason, giving us sarcastic comments and immature jokes. He acted like he couldn't believe we were actually asking him to do anything. My friend and I are both very shy and polite people, so we didn't do anything to warrant this very poor attitude, and chose not to say anything. After we purchased the first shirt I decided I wanted one I'd seen in the window. As it didn't have a number on it, I specifically described it. They showed me a similar design, but with a different phrase at the bottom. They insisted that it was the same as the one outside, rolling their eyes and trying to make me feel like I was being an idiot and wasting all their valuable time. After I insisted it wasn't the same, another employee went outside to check it, and told me that it was the same. Having a very bad social anxiety disorder and tired of feeling belittled and picked on I begrudgingly said okay and got the shirt so I could leave. After we left, my friend had us check the shirt in the window. The pattern was in fact DIFFERENT than the one they gave me. Obviously the employee that checked it was illiterate, as they couldn't tell the difference between "drug offences", and "Illegal substance abuse". My friend went back in to show them their mistake. They didn't even apologize let alone offer to correct it. They only pointed us in the direction of another shop where I could get the right pattern. I lost $25 because of their mistake, and am now stuck with a ruined day and a t-shirt I don't even want anymore. I don't like to be mean, but the employees were rude, disrespectful, more than unhelpful, dumb, and nasty. I will NOT come...

Great store, great designs I got a shirt here about 3 months ago and it must not have been pressed properly as the design quickly started peeling off after washing. Went in to ask about it, pretty much expecting them to say it was the washers fault or something as I had no receipt or anything on me. however I was pleasantly surprised as the employee and whom I believe was the manager or owner stepped up and offered to patch and repress (they said they would have completely replaced the shirt however they were out of the design I had which was totally okay with me) and it looks pretty much good as new! Give and take a few minor cracks but at least it's not peeling anymore and it still looks great. On top of that all, we decided to get another shirt and they quickly offered to give us the seal on top of the design for free! I've already enjoyed coming to this store whenever I come into seaside, but this just makes me love...

Ok first when I say beyond professional I mean it. I just returned to wa from California and on my way through I stopped her for a shirt for my son with it going to be a little while of a wait I was hesitant because we had been gone for days but the woman behind the counter not only made it a great experience Samantha she says they offer shipping if need be well i am excited to get it delivered she kept me up to date via text and made sure it got dropped for shipping right before she closed. I know kinda long but this place will receive my business for life thank you for being a good person and friendly store. Also might ad the selection is huge custom shirts and hats mugs you name it bigger inside than looks...