Promenade Inn & Suites Oceanfront — Hotel in Seaside

TLDR: Do not recommend to anyone. The price hike from the website to reality was severe and the rooms are sketchy!

So let me start with how I booked.

I booked online and I had reviewed the Best Western versus Shilo but ended up with Shilo because they had the best rate for the same Ocean view type style room.

Fast forward to the day that we were going to go and I see a charge come through for almost $400. I was like, well that can't be right. So then I looked at my reservation email and I was like yeah that's what it says almost $400. I was like well I must have been feeling really generous because I'm only staying ONE night with two other people.

We got there a little early and they weren't able to check us in and that was fine but then we came back and then we checked in by the nice gentleman at the front desk. The first red flag is that there was an accident by the elevator by a dog and there were no cleaning products used just to a rag wipe it up.

We went upstairs to the room and walked into two beds immediately no space just beds. Mind you, the room that I paid for was a partial ocean view room I also thought I had a balcony with my room. The first thing I was thinking is there must be a mistake because this room is like $100 a night room. We tried to open the windows but nope they were rusted shut and there wasn't a view of the ocean until you went all the way to the right and cranked your neck. It also smelled really bad. I tried to open a door which was found to be a pass-through room so that wasn't opening and I was like okay this is wrong.

I started looking on the website along with my sister who came with me and we realized that I paid almost double the highest price room on the website. So again, I'm thinking this must be wrong because why am I being charged so much? It must be being charged for two nights. I'm also definitely thinking wrong room. This is not what I paid for.

We went downstairs to say that there must be a mistake. We found out that from the front desk clerks that the website may be outdated and they're different owners for each of the locations. They said that they could try to get maintenance to open the windows but we explained they're literally rusted shut and that the room isn't right for what we paid for.

We advised them what I had paid for and what I had expected. They validated the room we got was what I was supposed to get. 😳 They're very helpful and giving us a list of other hotels that we could go to and which would be the best ones to go to. They also said they didn't think the room that we got was even being rented out. Sadly I had reserved this room in March so it wasn't like the last minute thing. I was definitely getting swindled.

Thankfully we called Best Western and they had a room like I was expecting available to take for less than the price we were paying and it was beautiful. Our one night stay at seaside was definitely still a great time with a gorgeous place to stay and so comfortable thanks to Best Western on the prom. Thankfully the staff at Shiloh was better than the rooms and Best Western was the type of experience that we wanted and deserved.

Please do not be fooled by the location of the Shiloh, The location is good, parking is good but rooms are not.

Please do yourself a favor. Go to another location on the prom. There are plenty...

Dear Shilo Inn Customer Service,

I hope this email finds you well. I am writing to express my profound disappointment and frustration with my recent experience at the Shilo Inn Seaside Oceanfront, where I had a reservation to stay on August 19th and check out on August 20th, 2023. My stay at your establishment was far from what I had expected and left me with no choice but to leave the premises prematurely.

Upon arrival, I was informed that my room would include a private balcony, which was a feature I had been looking forward to enjoying during my stay. To my dismay, there was no balcony in the room. This was just the beginning of a series of unpleasant surprises. As I entered the room, it became abundantly clear that it had not been properly cleaned or maintained. The state of the room was appalling: the beds were soiled with hair and even bark chips, which was not only unsanitary but also completely unacceptable.

Furthermore, the bathroom sink was clogged and filled with stagnant water, rendering it unusable. It was evident that the room was in a state of disrepair, and the overall condition left much to be desired. Understandably concerned about the health and safety of my children, I promptly contacted the front desk to address these issues. I was assured that the room had been cleaned and that someone would attend to the sink problem.

When a staff member eventually came to inspect the sink, even he admitted that he understood why I was dissatisfied and didn't blame me for wanting to leave. His candid acknowledgment of the room's state only confirmed my decision to depart from the premises immediately. With a heavy heart and a sense of disbelief, I left the Shilo Inn Oceanfront, determined not to subject my family to such substandard conditions, especially given the substantial cost of nearly $400 for the night.

I find it deeply disheartening that my experience at Shilo Inn Oceanfront was nothing short of a disappointment. I had expected a relaxing and enjoyable stay, but instead, I encountered a room that was unclean, unsuitable, and in dire need of attention. The contrast between my experience at your establishment and the subsequent stay at another hotel only magnified the shortcomings of my time at Shilo Inn.

It is my sincere hope that this message serves as a genuine opportunity for improvement. I am sharing my experience with the expectation that you will take the necessary steps to rectify the issues I encountered and prevent others from facing similar disappointments. As a customer, I feel it is essential to bring these matters to your attention, in the hope that you will take meaningful action to address the problems that marred my stay.

While my experience was regrettable, I believe that your establishment has the potential to provide memorable and positive experiences for guests. It is my sincere hope that you will investigate this matter thoroughly and take corrective measures to ensure the high standards that guests rightfully expect from a reputable hotel chain like Shilo Inn.

Thank you for your time and attention to this matter. I look forward to hearing from you soon regarding the steps you intend to take in response to this unfortunate...

The hotel was below mediocre. It was on the beachfront and Seaside was very accessible via the hotel, the only positives I can note about this hotel. When we first arrived, the hotel entrance was blocked off due to construction of the hotel. It’s a very busy area with people walking around everywhere, so it’s challenging to navigate through the streets (which are one lane and crowded). We called the hotel when we couldn’t get in their parking lot and they said, “Oh, use the back entrance”, so we did but they weren’t aware that their front entrance was blocked/coned off due to their hotel’s construction work. We arrived at 2:30pm and the hotel verified and stated, “Yes, your room is ready but if you want to check in early (check in is at 4pm), it will be a $50 early check in fee”, WHAT?! My husband and I stay at hotels often and we have never had an early check in fee. We could understand if the room wasn’t ready, but IT WAS ready and they wanted $50 to check in 1.5 hours early. They also cannot store your luggage for you so you must either take it with you or leave it in your car. Note: This hotel DOES NOT have air conditioning. It was warm and humid which made it difficult to sleep. The hotel did provide 3 in-room fans which we had to keep our window open and fans always going to keep the room a barely comfortable temperature. They have no in-room safe for valuables, and since we had to keep our window open constantly, we took our valuables (electronics, jewelry, wallets etc.) with us at all times when we left the room. The window was accessible to the patio walkway that all patrons use to get to their rooms, so not safe to leave your valuables as all that keeps others from accessing your room with the window open is a small, flimsy screen. The doors in each room shut very loudly and slam, so if you are trying to sleep and another hotel guest uses their hotel room door, you will hear it. I found out, in the morning when I was trying to get ready, that the in-room hair dryer didn’t work, very frustrating! I had to go to the front desk, request a hair dryer and they provided one later in the day. The first night we were there, they ran out of bath towels, “We’ve had a lot of guests needing towels.” They said they would bring it to our room when ready, roughly in an hour. Around 10:30pm, almost 2 hours later, we decided to go to sleep and would get towels in the morning. They had construction going on during the day and we could tell that some of our room was being prepped for construction with a hole cut in the ceiling around the fire sprinkler system. The rooms definitely need updating as they are outdated. They were painting the side of the front entrance steps while guests were coming in and out of the hotel with 1 sign, facing one direction that said, “caution, wet paint”. If the paint was still wet and the painter was not there painting the steps, a patron could very easily brush it and get wet paint on their shoe or clothing if they brushed against it. Overall, we will not stay here again. It was one thing after...