SaltLine Hotel — Hotel in Seaside

We recently stayed two weeks ago. There were highs and lows. To start we pulled into the parking lot and saw an employee come out for a smoke break. We took our time parking and grabbing a luggage cart and unloading the car. We rolled into the front desk, past the employee, who clearly saw us and didn't say a thing and kept on smoking. We ended up waiting about 3 almost 4 minutes for him to come back inside and check us in. I won't saw he was mean but he certainly wasn't friendly. We got to our room and it was nice! The beds were very comfy and we enjoyed the linens. Down side is that you could hear everything and everyone, all night long. This hotel is very geared to families, which is why we chose it, but we heard people all night long. So if you are a light sleeper or have really young kids that go to bed earlier, maybe pass on this hotel. Our other complaint was the pool. There is absolutely no seating. They have these teak shower stool things around the edges of the pool but everyone puts their towels on them and other personal effects. There was a long bench too but same thing, everyone put their stuff of it. When I was lucky enough to grab a stool, I was splashed by kids jumping into the pool. This was because there wasn't enough space between the end of the pool and the walls. So, literally everywhere is a splash zone. There were two families there that obviously knew each other and were so inconsiderate of the other pool guests. They let their older child scream at the top of his lungs over and over again. People were obviously annoyed and kept giving the parents dirty looks. They eventually told him "settle down buddy". The pool is right next to the front desk and you could hear this kid from the lobby. I have no idea why the front desk didn't step in and ask them to stop screaming. The kid was like 12. So even though we tried to enjoy the pool, rude guests with screaming kids ruined it. We only lasted a half hour the first night before we couldn't handle the screaming any longer. The second night the family was there again but left about 20 minutes after we got there. The free breakfast was ok. The waffle makers timer wasn't working though. We were also bummed to see they didn't have the fire pits going during our stay. But they did have a nice little outdoor area with a play ground. The best thing about this hotel was the location. Literally a block or Two from the beach and walking distance to everything you'd want to do! I can't say we'd stay here again though. I also forgot to mention our shower was not properly cleaned and we found brown splatter along the shower head wall. It was gross. Other then that the hotel was very clean! Would give the...

This was quite the ordeal. It started out as a bad situation but ultimately turned out well, thanks to Sandra at the front desk!

This was an anniversary trip planned for my partner and I. As a special surprise for him, I booked the studio suite and added the "romance package" to greet us upon check-in. The few times I called the hotel to confirm and plan things, I spoke with a woman who was very helpful and excited for our stay there.

However, when we checked in and opened the door, the suite was swarming with flies. The setup was very cute like the description had promised, but the amount of bugs infesting the room was appalling. I immediately called the front desk and the man came up with spray bottles. Despite flies being everywhere, he asked where they were and sprayed around the room arbitrarily (which seemingly had no effect on them). At that time, my boyfriend pointed to a corner of the ceiling where there were black spots. The man casually replied that it just needed a new coat of paint but when he sprayed in that direction, all the black spots began to move and fly around. My boyfriend is a germaphobe and immediately picked up our bags to leave because no matter what, there was no way we could stay in that room.

We went back down to the front desk but the man didn't seem to have any solution to offer or another room to provide us. I asked for a refund or resolution to the romance package and the other desk worker replied that they didn't know how to do that, but he would try. Eventually, they were able to place us in a room with the same layout but no balcony and less features.

After so much planning and after making the 3 1/2 hour drive down here, the excitement and momentum of our 'special' anniversary trip left us feeling disappointed, unwelcome, and quite anticlimactic.

The next morning we decided to go to the front desk again hoping to speak to someone else. To our great fortune, Sandra was there. I began to explain the situation again, asking if she could help us in any way to improve our experience. Not only did she remember me from the times that I called during before the trip, but she was also exceedingly kind and apologetic. Sandra asked me to wait while she spoke with management and provided refunds for the services/amenities we weren't able to receive.

Initially, I was going to leave a poor review. But for the fact that Sandra alone was so wonderful, personable, and accommodating, we were able to have an exponentially improved experience. Thank you so much to Sandra for making our anniversary trip into a better one!!

Additionally, the hotel's style is modern and has a...

Beautiful, modern interior and decor, with comfortable beds and perfect pillows. Nice art, lots of greenery and plants inside, and easy/self-serve breakfast included in the morning. The customer service is the only thing that still needs some improvement at Saltline. We were greeted by a male employee who spent 15min giving restaurant advice to a previous customer who had just registered, while my elderly parents and I waited in line beside her, waiting to get checked in. Soon, two more families arrived and were also waiting to get checked in behind us, and yet he still rambled on answering all of the woman's detailed questions about where to get what type of food when, and ignored the growing line of customers waiting. We had traveled a long time to get there, and it was frustrating to wait over 15min to get checked in and to know the reason was that the receptionist was talking about where to eat. It was very unprofessional and caused all of the customers in line to get inpatient and voice their frustrations. Then, when we did finally get our room key, he had given us an inactivated keycard, and I had to go back downstairs and wait in line again to ask for a new card. He proceeded to give me an entirely new room number, and only thanks to a guest who was passing by did I realize that the new room number he had given us was in fact already occupied by another guest. So I had to go back downstairs again, to ask for a new card/room number, AGAIN. My mother is waiting a knee replacement and we had booked the accessible room, and we did not end up getting that room, as he said he had accidentally given that room away to another Allison with a similar name to me, and that he would have to get us a different room now. The whole customer service experience and lack of urgency to address the problems he caused was very disappointing, as I have stayed at Saltline several times before and enjoy the beautiful facilities. I would love to stay at Saltline again and give it another chance, but some type of compensation for our troubles would have been appreciated, and would have been the proper thing to do, in the world of high-quality...