Alaska Central Baggage Service — Local services in SeaTac

I am quitting Alaska Air after 10+ years and 200k+ miles flown as a gold member. Alaska Airlines' service has been degrading consistently over the last few years. After flying well over 200k miles with them over the last 10 years and even being "gold" status the last few years, I am no longer using this airline. The last straw was when they lost my 3-year-old son's checked bag on a direct flight from SEA to LAX recently and refused to take responsibility or reimburse me. This is despite their own baggage policy and it ruined our vacation for just the 2 of us. I was blown away at their compelete disregard for the well being of myself and my son. He had absolutely nothing to travel with without that bag and what made the experience worse is they lied to me a number of times telling me the bag was found and would arrive within a few hours, they kept me hanging for 48 hours, repeating that I would get the back any minute. During that time, we were unable to enjoy our vacation and had to sit at our vacation address waiting for a deliver that never came. The first night was absolute torture as my son couldn't sleep. It was the single worse experience I've had as a father. I ultimately had to replace his basics like some clothes and some medical equipment he cannot sleep without and they refuse to reimburse for any of it. Truly a dumbfounding experience, especially after giving so much business to this company for all of these years. I will do everything in my power to avoid flying...

If I could do zero stars I would. I had a brand new with tags piece of luggage WITH wheels on the bottom and they decided to drag it upside down destroying the bag and some items inside. My case took 5 months and was poorly managed at every step saying it was "normal wear and tear". They have zero reguard for peoples belongings or care to stand up for their mistakes. Can't wait for people to actually take pride and start doing their jobs again....

They didn’t get my bag on the flight, a direct flight. Then they said they would deliver it to my hotel which they did not do. They claimed they could put it on the cruise ship that same day and when I told them I didn’t trust them to do that and I was coming to pick it up, they argued with me. I did get my bag luckily because I picked it up myself. They said they would reimburse me for transportation,...