Alaska Airlines - Guest CARE — Local services in SeaTac

This is by far the worst airline I have dealt with. I drove 3 hours to Indianapolis to fly out to Boise with Alaska Airlines. On my way to the airport I tried to check in through the website three times and the page wouldn't work. No biggie right...it takes two minutes to check in at airport and print boarding pass....man was I wrong! I was at the gate kiosk at 5:45pm and the kiosk said please see attendant so I started to walk up to counter and the employee said Ma'am what are you doing we are closed. I said I'm just trying to print my boarding pass so I can get on my flight but the kiosk said to see you. Her response was right, cuz we're closed. I said no ma'am I'm already booked for flight and she interrupted me to tell me that I should have checked in online and that they we're closed. I explained and showed her the issue with the site and also told her I drove 3 hours to get there but she again stated they we're closed and if I had checked in online she would have just handed me my pass and I would be on the flight in 3 minutes. I had no bag to check and she wouldn't even try to call anyone just handed me a card with the airlines phone number. I called the number and of course no help as that was the last flight out of the airport to boise for their airline although Southwest had one an hour later, they said they couldn't get me on this one. She had no problem picking up her walky to tell plane crew I wouldn't be getting on flight 30 mins prior to scheduled departure but she wouldn't pick up the phone to get me checked in? I will never use this company again and will be sure to continue to tell people how horrible you treat customers in situations that could be corrected in a matter...

No stars. It wouldn't allow me to post unless I selected at least 1 star. I was charged to check a bag after being told I would not be. I was then quoted a policy supposedly in place for over a year, but which had not been in practice when I travelled with them 7 months prior. I was passed from the ticketing counter to customer service to customer care. All quoting a policy that they state is not new, but no one being able to tell me why I wasn't charged in the exact same circumstances before. No one acknowledging any of the statements I was making to them. No one acknowledging that I was given misinformation, that they were not consistent in their practice and application of said policy, and that a customer should never be surprised by unexpected charges. Not a single representative even acknowledging the negative customer experience that all of this creates. It's very sad to me when I have to explain to a person that has a job title as a "customer care" representative that its important to actually listen to the issues and concerns that your customer is voicing, and acknowledge them, rather than just repeating a policy over and over again, regardless of what is being said. At the end of the day, any company with any concern about the customer experience would have given a 1 time fee waiver given the circumstances and misinformation that had been given. Alaska is apparently not...

I booked flights early, paid for the upgrade, got to the airport early and checked in with gal at the gate. I was an hour early and I saw that the flight was delayed. There was no seating close to our gate so my daughter and I walked down a bit. At 9:35, when the flight was scheduled to depart i saw that a jet was sitting at the terminal. I then realized that it wasn't our flight that was delayed but the one sharing our gate kiosk. It was too late. I never heard my name or the destination over the intercom at all. Gate's closed. At the customer service desk I learned that I would be charged $50 per ticket and and that I would not have the premium seats that I paid for. When did that become a thing? The lady at the desk was not happy or helpful. She called to verify that there were open seats on the 1:40 flight and someone on the other end of the line booked us first class seats! Sweet! Nope, our stoic young lady reversed them to economy (and over the wing). I had paid for travel insurance with the original flights but guess what. The insurance is through a third party. Well at least I had a few hours to make that call. I am trying to remember why I didn't book Delta like...