Massage Envy — Local services in Seattle

Jordan is an amazing receptionist! She realized that another location took my credits and I didn’t get the service. My account went down 2 1/2 credits... (this was from my usual location in CA.) I had shown up for an appointment that was double booked at the CA ME and I had proof (appointment card) that the appointment was given to me. They checked me and an I waited a half hour before I had to say he’s usually not late, so after waiting that long they said oh your not Jennifer? Something they should have asked when I walked in. No manager ever called me, I was turned away, and then when talking to Jordan she reluctantly told me that I only had 4 1/2 “credits” left. Essentially the prior location “canceled” the appointment that I showed for and charged me each credit is $80 so loosing 2 1/2. Is literally them stealing $200 from me. I still can’t believe charged me for the appointment the gave to another woman and turned me away from. I had the card first and she was added in the system later because the card was written first because it was available and the admin forgot to add it, then Tiffany scheduled hers. My appointment was made first and I had taken a day off work. So I lost a $600 job, left incredibly tense and waited 30 minutes thinking I was going to relax only to figure out I was waiting for nothing and they didn’t even know who I was? And then they took $200 out of my account after turning me away!

I had had enough. When I called Jordan, she was responsive kind and sweet. Before my new appointment was scheduled she wanted to make sure they didn’t charge me anything more. She went above and beyond doing that already, but now she is going to call the location to find out why they would have done that to me! This place seems thorough so far and I’m excited to get my first massage at this location. Jordan, 3 days ago I would have never thought of staying in the program due to the management of that one location, however you saved the day! I’m curious to see what the outcome is as I have heard many stories, but I’m confident she will do everything in her power to make this right. I hope we can. I’m a reasonable person that just wants to be treated fairly and with respect.

I’ll keep updating but so far.....

If you are looking for an excellent and affordable massage in Queen Anne, you must come here and work with James! He is kind, intuitive and has the ability to apply good pressure! I have had many other massages where I have to keep asking for more pressure. Not with James! He is exceptional.

The only reason they got 4 stars and not 5 is what I think is super frustrating part of massage envy. I was a longer term member years ago and forgot about this when i recently rejoined. Anyone looking to join, please reset your expectations. Let me explain:

If massage envy says 60 minutes, expect 45-50 It massage envy says 90 minutes, expect 70-75

It is in the small print of their agreements but they consider the time for you to undress and dress as part of your massage time. Therefore the actual amount of time you get a massage is significantly reduced. I always leave wanting more and feeling like it was too short and then I started noting the times and realized that this is just how they do it. Considering the price, it’s still a great deal but if you come expecting a full 60 minute or 90 minute massage, you will be disappointed and it will not be a good fit for you. Honestly, I think it is a bit silly as they tell you you have to be there early to check in and sit in the “tranquility room” (there is nothing tranquil about it) and if they are running late, it shortens your time even more (that just happened to me). But this is their business model and how they keep the prices down. They only make money if they are back to back and churning guests.

If you are looking for a great massage and can deal with these nuances, this is a great place to treat yourself to a membership for self care. If you like the finer things and want to be pampered and get a full 60 minute massage when you signed up for it and then have a relaxing before and after….. I would suggest looking elsewhere. For me, I get over the nuances and get a 50 (not 60) minute massage monthly and it makes me happy.

Suggestion to massage envy: call it what it is…. If we are only getting a 50 minute, call it a 50 minute and not 60. It is teetering on false...

This is not a review on pricing - however you should know ahead of time they don't accept insurance. This is a review on the message itself - there are several factors that made the experience not as great as I would have liked.

First is their equipment - i'm not sure if each person provides their own or if its company provided but it no where near as comfortable as other message places. The face pillow was already uncomfortable after 10 minutes (too hard and not enough surface area) and the table was not as comfy as some others i've been on.

Then there is the actual massage - and note that while i'm no professional in the field I have tried out several other massage places. I'm sure they knew their stuff well but the execution was lacking. First, they didn't make sure to "even out" both side of the body but rather focus on the side mentioned. Second, the nails. Throughout the whole massage their nails were digging into my skin which took away from being relaxed. Third, as a matter of personal taste, they didn't go in as deep as to make the massage long lasting. If you're looking for deep tissue maybe not the right place or make sure your specifically ask for this. And lastly, even for the parts that were massaged they were not able to hit the right spots well half the time, sometimes stopping at points that didn't really release tension.

Other small notes; their cream being too slippery from experience and they pulled on my hair on...