Bounty Kitchen — Restaurant in Seattle

[Couldn't post without a star but to be clear: this was a zero star experience.]

I have never in my life experienced such blatant disregard and disrespect as a customer as I did today from Bounty Kitchen's owner, Russ. (I also never write reviews, but the behavior I saw from this man is so flagrant that I felt compelled to warn others of this business.)

I am a few hundred feet away from the Bounty Kitchen in Queen Anne and ordered a pickup order through Doordash for lunch (you are only able to place an online order through doordash or ubereats). Two bowls and a juice came out to $55 but I told myself it's healthy, fresh, and local, and thus, worth the high cost. When the pickup time came, I went across the street to grab it only to find out that I'd accidentally placed the order at the wrong location miles away.

I called the capitol hill location to understand what options we had to right the situation - I never expected or asked for a refund, I just wanted to see if we could somehow convert the order into a delivery since I was unable to pick it up on cap hill. I am helped for a few minutes by an employee who didn't understand the doordash integration and was clearly trying his best. When he was stumped, he passed me off to the owner, Russ. The sad thing is, this poor employee really did seem relieved to put me on with someone who could actually help me. Little did he know.

From the moment Russ got on the phone with me, he was shockingly disrespectful. I tried to explain the situation, and he would. not. let. me. finish. a. single. sentence. without cutting me off and telling me there's nothing he can do for me. I explained that I was not asking him to refund me or even to make an exception. All I was asking him to do was to work with me on ways to convert the order that he already made for me into a delivery so the food (and my $60) would not go to waste. He kept insisting he wasn't going to refund me - he would've known that's not what I was asking for if he stopped and listened to what I was trying to say for one single second. I had to ask on multiple occasions if he would give me a moment to finish a sentence, to which he continued going on about how what's done and done and that he can't give me a "free meal." Finally he said, "You don't seem to understand: Doordash is my customer, not you..." DOORDASH IS HIS CUSTOMER? A corporate entity?! Not the paying customer who belongs to the community he claims to support? (Can we not BOTH be your customers?)

At this point, it was clear to me the man was not listening to me, and also had no interest in providing a halfway decent customer service. So I let him know that he can have Doordash's business, but he will no longer have mine.

I have to say: For a business that prides itself on staying local and being part of the community, this feels especially disappointing. I hope they can get their incentives in place and if nothing else, learn how to simply listen to (let alone help and prioritize) their...

Unless you enjoy your meals with a side of body shaming and mansplaining, avoid Bounty Kitchen!!!

I'm not usually one for reviews but wanted to let folks know about a particularly lame experience I had at Bounty Kitchen on Capitol Hill. This situation involves who I learned is one of the owners, Russ, so the same can unfortunately be applied to all of their locations.

A relative and I hit Bounty Kitchen for brunch. When I ordered the breakfast sandwich from Russ, he asked me out of nowhere if I was expecting. Very odd to say the least, but I just said no and didn't get into it. (He was already a bit all over the place and having issues getting our order straight. We just wanted to pay and sit down.)

But instead of letting the strange encounter pass or offering an apology, Russ dug himself deeper into a hole by explaining that he'd asked me that question because I "looked kind of puffy around the middle" and he "knows poached eggs aren't good for pregnant women."

We aren't talking about someone's senile grandpa here. A person who owns multiple businesses in Seattle should know better than to provide unsolicited commentary on people's bodies or mansplain to women -- pregnant or not -- what they should or shouldn't be eating. Aside from it being none of your business, any customer could have an eating disorder, fertility issues, a hidden disability and so on.

To add insult to injury, we caught wind of some snarky comments that Russ was making to his staff out in the open. Upon reading some of the Yelp reviews, this sadly doesn't seem to be an isolated incident.

I had all but written Bounty off after getting a subpar, overpriced to go salad from them in the past. We'd originally planned to go to Rocket Taco across the street (who are amazing!) but decided to give the Bounty Kitchen brunch options a chance. Needless to say, we won't be back. I hope my terrible experience at least sheds some light on the type of people who are running the place.

For what it's worth, my meal was nothing to write home about. Definitely not worth the price and came served to me on a plate with many chips around the edge....

OMG! Needed a quick brunch on Queen Anne Hill and knew there was a cafe next to Storyville Coffee. It looked a little pricey and I had the kids with me but time was tight so we ordered. Simple honest ingredients but something subtle about the way they were combined made every single dish a knockout. Seriously, this food would shine at any Michelin-rated restaurant and I've never had anything in this class at diner prices (even Seattle diner prices). Side note: I had the Freemont "Lush" IPA with my brunch and it's also a home run. My new favorite breakfast drink! Everything about the experience was fantastic. Except that my 10-year-old wasn't impressed by the the grilled-swiss-on-sourdough. He was expecting american on wheat fried in butter and didn't touch it. But I did and it was outstanding. My order was a curried coconut potato soup, from the daily specials board. We get a LOT of Indian food at work but this was something special. My wife had another special, raspberry jam and ricotta cheese on sourdough toast. It was far, far more of an integrated flavor experience than the name suggests and my bite was a thing of beauty. The atmosphere is casual and hippy, you order at the counter so it's not a candlelight kind of place. But I will be looking for opportunities to...