Mint Hair Studio — Local services in Seattle

*Update: Lauren emailed me immediately after posting this review and and offered to provide a complimentary service, which I really appreciated but declined.

It took me awhile to decide whether or not to post, I’ll stick to the facts. I’d also like to say this is based on my last visit, which was the last week in June and under quarantine rules.

*Lauren gave me a last minute appt so I could have my foilayage touch up before I started a new job. I really appreciated it!

*I have been in for this service twice before, and loved the results previously.

*Due to COVID restrictions, she was unable to blow dry my hair after the full foil + balayage service (aka foilayage) and haircut.

*I paid $483 for these services, which included a 25% tip. The pictures attached are from the same day, I went home and blow dried and lightly straightened my hair. The pic with the mask was my hair just before the appointment.

After the appointment, she followed up with me and asked me for pictures of my hair for social media. This is the first time she had asked (I am assuming because of quarantine), but I didn’t see my pics posted at any point... I might have missed them, though.

In my text, I mentioned that I thought there was a dark spot (I meant the darker blonde between the halo and the ends), but she didn’t seem concerned. I felt bad because she had squeezed me in and didn’t want to seem ungrateful, so I said I liked it and figured I would just get used to it. Unfortunately I didn’t, and ended up going back to brunette recently because I just felt sick about spending so much money on my hair only to not love it. I wanted to share my experience, just to be fair. I have posted a glowing review previously, my first trip to Mint. They have always had great customer service, but this time made me reconsider my hair and I am going...

I've been coming to mint for years, but more regularly the past 2 years. I always see Allison V. now, and she does an amazing job everytime. I'm never too picky with my hair so I usually give broad directions like more layers, I want my hair to be long but feel a little lighter, and so on and Allison ALWAYS crushes it! I love the way my cut looks everytime I leave. I also love the variety of products they have for sale (and you can get a punch card for products to get a lil discount after buying x amount). The studio always feels very welcoming and bright, and the staff is always kind when you need to check in. It's nice seeing that they care about the health of their staff and clients by wearing masks. the staff is also always willing to answer my questions about what the best product would be for my hair so I always feel confident leaving with something that I know I will use. Some other reviewers have complained about the how stylists can be scheduled out but when you do such a great job they obviously book quickly and Allison ALWAYS lets me book my next appointment when I check out, so I'd wait for a good stylist that you like and then don't wait to book your next appointment. And honestly this seems to be the way it is at any salon you go to so set your expectations accordingly! I highly recommend getting your name on a wait list (shout out to Allison V) and get your hair...

Alright, people get the benefit of the doubt once, not twice. Had an appointment with Madison (who I have seen before) for a Sunday earlier in November. I get a text 2 hours prior saying she’s not feeling well and can we reschedule. Sure, this stuff happens! She rescheduled for today at 9 am. I get a text at 8 talking about how the roads and the rental car are not safe with the snow.

There is no snow. I have a window and a weather app showing the temperature. I know she lives close to the salon.

And if she IS somewhere up in the mountains with snow, girl, you have clients who also rearrange their own schedules to pay significant money for a service. It’s not all about you. Work is in an hour. Why aren’t you there or at least halfway there already? And why are you texting and driving on the “treacherous” roads in the first place?

She offered to reschedule for tomorrow (Sunday) at 9 am. Why would I believe that appointment wouldn’t get cancelled, too? Give me a break.

I left a voicemail on the salon “voicemail number” as other reviewers suggest no one ever returns calls. This is pure BS. Stop wasting...