Melrose Family Fashions — Local services in Seguin

I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience at your store. In hindsight, I should have checked the reviews before visiting, as they reflect the unfortunate reality of what I encountered.

I had the worst experience of my life, primarily due to the behavior of your manager, Wendy Hollis. I found her to be racist, rude, abrasive, and egocentric. I have video evidence of her disrespectful insults and attempts to intimidate me by calling the police. I regret to inform you that I spoke directly with the police, and I did not commit any wrongdoing. Your own security footage likely captures these events as well.

It is disheartening to see individuals like her in a store that presumably relies on the patronage of the Latino community. I am certain that with her arrogance and poor treatment, many customers will choose not to return. Not everyone will tolerate being shouted at or treated in the manner she displayed.

I will seek to ensure that my video reaches the appropriate parties. It is crucial that such behavior does not go unnoticed.

Thank you for your attention to...

I was in there yesterday morning standing in line there was a Hispanic couple in front of me that was treated very badly by I'm assuming the manager she had long hair and glasses the older guy looked at her and told her you are not a nice person you shouldn't be working here she was very rude obnoxious and out of place this is not the first time I've encountered her doing this to customers I going to Melrose quite often I don't know why nothing hasn't been done about this lady something must be done she is not kind two other people with color when will something be done about this if I have to I will go higher than Google reviews until something is done about this lady she shouldn't be allowed to treat people like this she jerked the clothes out of the couple's hands enter them on the counter in front of her I am a valued customer for Melrose I go in all the time spend money but I will stop if nothing is done...

Shopping at Melrose was the worst experience ever. As I am in the dressing room Wendy Hollis comes and informs me in a rude loud voice “NO SHOES in the dressing room and who opened the door for you and only 4 item's!” I slid the shoes under the door told her I was not informed of the no shoes policy. And I only had four items in there as I am trying to put my clothes back on. I did tell her I didn’t F…… open the door myself!! As she was assuming I opened the door myself. At that point I was upset she was yelling at me as well. After coming out she proceeded to tell me I needed to leave the store. She found the young lady who opened the door for us and in front of the other employee I told her you didn’t tell us no shoes in the dressing room and I did have my 4 items in the dressing room and the other items I was trying on on the outside of the door. Never again will I go to...