I recently moved to Sequim and I enjoy the store, yet there is a young dark haired woman wearing a mask who runs the cash register and she is very unpleasant, unprofessional and flat out rude. I've come to the store several times and each time she is there she is rude and unpleasant. I once asked her if I could leave my items at the front until purchase as I was new and didn't know there were shopping carts and she barked roughly at me that "No! You can go get a cart!". Another time I paid for my items and she didn't give them to me and I requested "may I have my purchases?" And she plopped them hard on the counter and the two ceramic and glass items I bought clanked loudly. She never greets, she never says have a nice day, she's never pleasant and consistently rude. I have bought a lot of things from serenity house in the two months I've lived here and the last time when she slammed my purchases on the counter was the last time I will ever go to the serenity house thrift store. She is wholly unpleasant, ungrateful and obviously hates her job. She consistently appears indignant, unhappy and impolite. Without her I would give 5 stars. With her I wish I...
Read moreWent in and found a great pair of gently used sandals that are normally pricey. Fit great. Went up to pay for them, and let them know there was no price tag on them. The cashier proceeds to tell me she can’t sell items that do not have a price, but she can let someone in the back know they need to be priced. I asked if she could ask someone now? No. I asked if I could come back at a set time, she said you can, but she can’t guarantee if they will be priced at that time. Poor business practice. You have someone standing there wanting to purchase a good from your store, and because you made the error not to price the item , now I have to suffer from...
Read moreTools building is very good: the prices are reasonable, the selection unique, and the attendant friendly.
The main building and boutique are lousy. These are items that have been donated, and many have unbelievable prices on them. Cheaper to get them from ebay! I have no idea what kind of greed and dissolution they are dealing with in the pricing departement. That said, there is generally a good selection. In the main store, the cashier is terse, and is only too happy to close the store.
I usually only go into the tools building, but even the the hours are strange and sometimes it is...
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