Sequim Electronics — Local services in Sequim

Customer service left much to be desired. Walking up I glimpsed the store had a sign saying masks were required, and so I pulled my mask out as I entered. As I'm coming through the door with my mask IN MY HANDS about to put it on, the older guy working there snapped at me "put on your mask BEFORE you enter!". He continued to be surly even after I had my mask on and was concluding my business there.

To be clear, this is NOT about masks or the mask policy, and I get that people are concerned about covid and that there's weird tensions in the USA about masks. I'd not give it a 2nd thought if he asked politely (or even normally). But if staff are going to behave rudely to customers over such a minor detail, then I'm just going to assume they don't need my business. Maybe he had a bad day, maybe this was some "flex" of local mask politics, or maybe he's always that way. I don't know which, but customer service is one of the few natural advantages small business has over big retailers. If they want the store to thrive, I hope the owner/management takes this to heart...

We were visiting Sequim from out of town and were surprised to see a Radio Shack, so we went inside to check it out. Upon entering the woman immediately asked what she could help us find without even greeting us first. We explained that we were visiting and that we didn’t know Radio Shack still existed anywhere, so we wanted to look around. Her answer to this was very rude and shocking to us. In a very terse tone she said, “ well, remember this is a store, not a museum so make sure to shop not just look.” That made us feel we were not welcome to look around since we didn’t have a specific thing to buy. We may have found something we wanted or needed but instead we left immediately. It was a very uncomfortable experience and a poor way for a business person to interact with...

I’ve now gone to the RadioShack in Sequim for for a variety of different things now — A new Sim card from a new service provider, a ring light for zooming, and basic accessories for my computer. For each and everyone of their knowledge and friendly disposition and time availability is over the top.The drive from my house is over an hour but each time I am so glad I made the trip and purchased there rather than buying it online!

These guys are professionals, they take their product, knowledge, the electronics industry seriously and they know what they’re talking about. What a refreshing change in this world where that is getting rarer and rarer. Please don’t ever close down or move away! We need you. And more people should know about it! To make sure they grow and...