The Sewickley Spa — Local services in Sewickley

I booked the divine day package. Horrible experience with Christine as my masseuse and facial tech. It felt like she didn't know and didn't care where muscles were. There was no rhyme or reason to her movements and they were fast and jerky the whole time. When she first started I asked for more pressure, but that doesn't mean it has to be rough. My body was moving on the table because she was so jerky, which in return made the wooden table creak, not relaxing to say the least. Maybe some people would enjoy that but I prefer a more fluid movement with a purpose. When I laid on my stomach I had to request a bolster for under my ankles, anywhere else it's a given. Once she put it there for me I tried to adjust it a little bit with my foot (to make it even) and she said "do you want it closer or what?" Not really how you talk to someone you're trying to help relax. The head rest was lose and covered by a scratchy hand towel she wrapped around the circle. There were hard chunks on the blanket, which to me meant dried up lotion, meaning the blanket hadn't been washed. Under the table, through my scratchy head hole was a dirty towel and a tablet with head phones. Ok, but not really setting the tranquil ambience. Then again who cares at this point I just couldn't wait to be done. Then there was the facial, now I don't have as much experience to compare this too, but it just felt like she washed my face about 7 times. With the first hot towel she put around my face though, she shook it to let out some heat, but what she was unaware of is that she was shaking it right over my face, which meant I was getting sprayed with water. It startled me and made me jerk. Again I got "what." I said "it's spraying me in the face." She said "oh." When I got up and got my robe I looked at my phone to check the time, it was 1:55. Massage was to be from 12-1 and facial from 1-2. Considering we started 10 minutes late and finished at least 5 minutes early, I got jipped about 15 minutes somewhere along the line, but again who cares, glad it was over. Now that I was out of there I was off to get a pedicure and manicure. I assumed I'd get dressed first, since I'm naked under the robe and the nail section isn't exactly private and who wants to be lifting there legs up and down for a pedicure with the tech at your knees and the fear of the robe gaping open. She told me to have a seat and i asked to get dressed. After all, I wore appropriate pants and shoes to get a pedicure in. The tech, philomena, was fine, but the chair was awful. Hard as a rock and made more noise then actual massage movements. Before I left i told the receptionist about my experience with Christine and that was the worst massage I'd ever had, she apologized and gave me a $25 gift certificate. $25, I just paid $289. Thanks, but no thanks, I...

My soon-to-be 18 year old daughter called the spa on 8/16/2022 to inquire about having a brow and lash service without a parent present and fully disclosed her age. Joanne was on the receiving end of the call at the spa and told her she would have to check with the technician and call her back. The next day she called and informed my daughter that she talked to the lash technician and confirmed a parent would need to be present for the service to be performed. My daughter told her she would check with her parents and asked if she could then book the appointment online if one were available and the response was, "yes." My husband took time off work to be able to accommodate my daughter to the appointment and my daughter made the reservation online. The following day, Joanne called again to tell my daughter that it was decided they would not be able to offer the service at all to her, regardless of a parent's presence or signature of consent by legal guardian because they are no longer offering the service to anyone under the age of 18 because of a claim of brows being burnt there?!? I then personally called Joanne on 8/18 for clarification of the above and a better explanation and she confirmed they decided to not offer brow and lash services now to anyone under the age of 18 even with a parent's presence and a signature of understanding and accepting the risks or potential reactions involved. This was in direct contrary to what was just told to my daughter a day prior when Joanne claimed to have asked the technician specifically and received confirmation. When I suggested to Joanne that their policies needed to be clearer and better disclosed and because of this and the poor communication I would be taking my business elsewhere, she was fully supportive and wished me well at another place without ever trying to rectify the situation. She was very unprofessional on the phone and when I asked to speak to the owner, she told me she was on vacation. I had to ask her to please take my number and have the owner call me upon return and I have yet to receive any follow up or correspondence two weeks later. At the end of the call when I thanked Joanne, the response was "yeah." This person claims to be the manager and this is how she ends a concerning call?!? I would strongly advise for this small business to understand the importance of communication, clear policies, and to ensure the understanding of polices by their employees and be able to convey these policies. I also feel they should focus on customer service and satisfaction and more adequately train their...

The customer service is amazing here. I had a huge family emergency & thought I would need to cancel. I explained the situation & they were very accommodating, even though it was past the 48 hours needed to cancel. When I was able to keep the appt after all, they again were very compassionate & understanding. I had never been to the spa before & was using a gift certificate that my husband got for me, so I certainly wasn't expecting any special treatment as it has been my experience before that no one would really care. I was so pleased to have the exact opposite happen.

First, I had an AHA facial with Laura & she spent more than the allotted time with me. The conversation was friendly & I was very comfortable. She really took her time & made me feel like I was her only appointment that day. Before my appointments, I wasn't sure if I would return after my gift certificate was gone. Laura's skill & rapport has changed my opinion & I will DEFINITELY return again & again. After the facial, I received a neck & back de-knotting. It was also good. I have had deeper, but she definitely did something right because I could later feel that the muscles had been worked & stretched in one way or another. I also tend to trust professionals & their skills - after all, what do I know about massage??? She was also very nice & we made easy conversation. In all, it was relaxing & felt very nice.

Overall, I have never had such genuine service in Pittsburgh. I really can't emphasize enough that I completely believe that all of these women truly care & I will return again & again. Thank you for your kindness, compassion, skill & care. Thank...