Thomas Jewelers — Local services in Sewickley

I brought my watch in to have a battery replaced. At the time it was waterproof up to 50 meters. When I received it back it started to fog up and within a few weeks it was completely cloudy. I called The original store in which I bought it from and they immediately asked me “did you get the battery replaced? “They said bring it in as soon as possible as the water can damage the mechanism. They sent it away to Michelle, which is the name of the maker. Michele said it would be $400 including tax to fix , As the gears hands and gonna be replaced. I reached out to Thomas jeweler because they had sold a watch for me before and texted who I thought was the watch specialist turns out it’s the owner as well, and he said bring it to me. I can fix it for less. To which I responded, why would I pay you to fix something that you essentially broke. Because in that text thread, he told me he had the capability to reseal watches, and then test them to make sure that they were sealed properly. I Ask him why he didn’t do that in the beginning after he replaced the watch. I reached back out to Thomas and told The manager about the text exchange and they told me it was the owner and he refused to text me back or call me back. I don’t feel like I should be stuck with a $400 bill because I went to this particular jeweler to replace my battery and received the watch back not in the same shape I handed it over to him in...

I have had the pleasure of dealing with a number of the Thomas Jewelers staff while making purchases over the last several months of a number of vintage pieces of jewelry. Every single person I interacted with was friendly, professional, and knowledgeable. They often went above and beyond- patiently answering all my questions and providing additional photos and information when asked since I was buying from out of state. I never once felt pressured to make a purchase, and the quality of pieces I bought were completely true to description and appraised for even more than I paid. There were two items I received but decided to return (not for any reason other than I changed my mind) and there were no issues regarding the return whatsoever. I feel very confident recommending them and in fact, I directed my daughter to Thomas Jewelers and she bought her wedding band there. Outstanding customer service should be rewarded and Thomas Jewelers more than earns their five...

My fiance and I went to Thomas Jewelers for her engagement and wedding rings. Their staff is extremely delightful and helpful, and their prices are unbeatable! Unlike many other Jewelers stores Thomas Jeewlers actually has their very own, in-house Goldsmith.

Their in-house Goldsmith, Brian, is an experienced and well versed Goldsmith and extremely knowledgable in anything that pertains to jewelry. He doesn't push to sell you on anything at all, and he will actually spend the time to talk to you and educate you on any piece of jewelry that you are interested in. He will give you the honest truth about anything and everything that you are considering doing. He will walk you through all the different options and combinations for the jewelry that you are considering.

For the time you spend one-on-one with the Goldsmith himself who is hand-making your jewelry and the unbeatable price that you will pay for it makes choosing Thomas Jewelers...