Boost Mobile — Local services in Shaker Heights

Fast forward I use to really like this store but it’s some funny business going on . I recently purchased my daughter a new phone on the 23rd of November. My phone bill was due on the 26th of November. So will all the charges , the 150 dollar phone, I ended up paying 300. Now guy tells me the bill is prorated. I see I have a 22 dollar credit . That’s strange that I would pay 18 dollars for 3 day service. But ok . My bill comes and all of a sudden I see a 10 dollar credit. Mind you he asked for my pin to my account before I left . I pay 69 dollars on 26th and then my 22 dollar balance is gone. So now it’s 26 of December and I see another 10 dolla credit but the 22 dollar is gone. I called and asked and they don’t know . Call 611 . I call and it’s a computer. These companies take your money and info and ain’t no telling what...

I was very pleased with the staff/owner of this location. I took my son there to upgrade his phone and after talking to him I upgraded mine as well. He was knowledgeable about the different phones, friendly, he was then only one working so he would excuse himself while attending to the other customers, but I always felt first because he took of them quickly or kept coming back to me and checking to see if I had questions. He thoroughly explained my billing so there were no surprises. I passed two other boost locations but when I saw that store it drew me in. I highly recommend this location and will be back in the future. Thank you for your help we are happily with...

I upgraded my phone today to 5G and being a boomer, was completely lost as to what I needed to do. Zach spent an hour and a half doing everything that needed to be done to sync all info from the old phone. I forgot my google password but he saved my from having to go home to get it. He was courteous, patient and knew what needed to be done and he did it. Although there is Boost Mobile less than a mile from my house, I went to the Chagrin store because I had worked with Zach four years ago. He is an exemplary employee and working with Neil, they make the Chagrin locationworth going to. Thank you so much Zac for all that...