Mr. Hero — Restaurant in Shaker Heights

This location gets worse every time I eat here. The mobile app took my payment but the order was never processed so no food. I had to call corporate to get a refund. Now they won't take call in orders either. When I order in person, the purple haired woman make you feel like you're an inconvenience and the other woman was too busy talking on her Bluetooth to hear me ask for condiments when I received my order. And now the real kicker, the fountain drink machine. The most profitable thing in fast food, so they don't want...

On April 8, 2025 I went to this Mr. Hero on my lunch break. I ordered a Hot Buttered Cheese Steak with no onions. I got back to my desk to eat my lunch. I ate my waffle fries and then started to eat my sandwich. I opened my sandwich up to make sure I didn't have onions. I know I should have looked before I left Mr. hero. To see a moth fly out my sandwich is nasty!!! and the meat was old. This tells me that the sandwich was already made and just refrigerated. It wasn't fresh at all!!! Please got get anything from...

The worst Mr hero's. I would drive all the way across town before I go back to this Mr. Hero's they're slow It's long lines with 2 people working and the lady left the counter Went in the back and kept the customers standing there waiting And what piss me off is when the cook told her she had customers her response was they just have to wait very unprofessional and that wasn't the first time I'll never go...