Papa Johns Pizza — Restaurant in Shaker Heights

I ordered a pizza for delivery. I work at a local business and ordered it to the door where I was sitting doing security in front of cameras. The pizza was never delivered there was a feeble attempt at a text message even though it is clearly marked where the delivery was supposed to go and the person said that they were at the door and sent a text which I could not answer because I was working and instead of coming in and verifying if this is where the pizza was supposed to go the door dash driver just drove off. When I called the business to inquire about refunding my money I was told that this was ““ my problem, that driver texted you!” After attempting to explain to the manager that I cannot have my phone on me at work and that the driver did text me that he was at The door where the delivery was requested in his text message but instead of coming in he just drove off. the manager refuse to give me her name or any way to resolve the issue it was the worst delivery experience that I have ever had I suggest anyone do not order from this place. I was very excited as my first week on the job and I was treating my staff as I am one of the new managers I wast going to treat dinner w my new employees! again extremely disappointing very unprofessional If I could’ve given a -10...

Waited over two hours for delivery tonight. I understand that it's Halloween, but we were quoted 80 minutes and received no updates that it was going to be 40 minutes longer than expected. Our pizza arrived cold and the "no contact delivery" was non-existent.

Our delivery driver called as she pulled onto our street to let us know of her arrival and then proceeded the complain at our front door "I don't have time for this sh*t" as we waited several minutes for our contactless delivery before answering the door. Additionally, there was no quality seal on our boxes.

On previous occasions, I have been texted by the delivery driver after he delivered my pizza trying to ask me out. I have had delivery drivers refused to pull in the driveway and expect me to walk to their car to get my pizza. I have had delivery drivers refuse to drop off my pizza during this pandemic until I have signed their receipt with their own pen on an unmasked and ungloved delivery driver. I cannot make this stuff up.

Clearly, we are the imbeciles who keep ordering from this location, but enough is enough. We have given this location many a chance to redeem themselves, and I don't think there is a hope for them. We will order our...

I ordered a pizza at 9:00pm on a Tuesday night rushing to feed my daughter since we had just finished moving into this home. The call center told me 30-45 minutes. At 10:40 I called about the status of my pizza they told me they only had 1 delivery driver and he left 20 minutes ago with 3 pizzas including mine. I called back within 5 min because I had just realized my daughter fell asleep hungry and that I had been waiting an hour and a half and explained that to the employee. He blamed the call center. At 11:30 the cold pizza was delivered . I immediately called the driver back and told him I was not pleased and wanted my money back . He turned around and gave me my money back and took the cold pizza. 2 and a half hours!!!!!

I understand the if they may be understaffed (as the driver explained as well) but they don’t need to take delivery orders if they can’t provide good quality food to all of the customers they are servicing . I live up the street I would have came and got my pizza had I know all of this!!

I’m an very displeased with the service at...