AT&T Store — Local services in Shallotte

On the last day of my vacation, my phone completely crashed around midday. I went into the AT&T store needing help, especially since I had a 23-hour solo drive back to Texas with kids the next day. The staff was originally helpful and told me they didn’t have the technology to fix the issue and recommended I go to a third-party wireless repair shop a few blocks away because they could not fix my problem there. That shop couldn’t fix it either, so I came right back to AT&T to purchase a new iphone. This took about 15 minutes.

When I returned, I had to set up Apple Pay on my niece’s phone to try and complete the purchase, but it flagged as fraud. I ran across the parking lot to grab the kids some Starbucks while it cleared and returned immediately after. At this point, it was 7:51 p.m., and the store closed at 8:00. The employee told me they couldn’t sell me a phone because it takes 10 minutes to unlock the vault and they couldn’t go past 8:00. Despite the fact that I had already been in there, had explained my situation in detail, and clearly needed help, the employee refused to make the sale because of fear from the manager, who had already left.

The employee apologized and said he’d be written up if he went one minute over, per his manager’s policy. Now I will be driving nearly 24 hours in a car with kids with no phone or way to make contact with anybody...

I tried to do an online order that got kicked back and said I had to go into the store. I stopped by the Shallote NC store and John was super helpful in getting my wife's phone swapped to the Next Up newest Samsung 25 Ultra phone! John was very professional and even recommended upgrading my old plan to the newest plan that gives me more benefits at a better monthly rate. He also ensured I was getting my military discount and told me about other offers through Samsung where I could get a tablet or watch at a...

I had a major issue activating my new IPhone 16 Pro via the ATT Support Desk (3 separate calls and after nearly 5 hours they couldn’t figure out how to transfer the data from my old phone to new.). I finally gave up and decided to bring the phone to the new ATT store in Shallotte the next day. Quieta had the phones transferring data in 10 minutes. She was so professional and knowledgeable plus being a pleasure to work with. I would highly recommend her and the new...