Metro by T-Mobile — Local services in Sharpsburg

I went into the Sharpsburg Metro store to get a new phone. I accidentally got the wrong phone (different model but very close). I went back a few times to see what could be done. I was pushed off a few times, but today they were perfect. I went in to switch the phone and the employee Lindsey Satterfield was there to help me. She was unsure of procedure so went out of her way to call the manager and resolve the issue for me instead of making me come back. She was able to get me the correct phone and do what she needed to to activate it properly. Took 15 minutes max for the swap. During that time Lindsey was very friendly and tried to help me make the time go by. I wish all my store interactions were so pleasant. Lindsey is definitely an asset to the store. Quite satisfied customer. I hope her higher ups read my review and...

DO NOT GIVE THIS "MAN" YOUR BUSINESS!! I called to find out if they had the 5 phones in stock that my family wants. The man was extremely rude. He told me that he has the stock but no one is going to just give me 5 phones and then insinuated that I can't afford it. After continuing to be rude to me, he changed his story and said he didnt have the phones. I hung up on him. I firmly believe he was this rude because I am a woman and he thinks he can push us around, and he cares more about the money than the customers....

I went into metro at 809 main St in Sharpsburg to get a new phone I was greeted by this young man I think his name was Rob he asked A lot of questions to help me find the right phone for me and his customer service was top notch it's the best customer service I seen in this store in a long time as long as he is working at this store I will always be back he cares about the business and the customer and he explained everything to me step by step and helped me set up my new phone and...