Ashley Store — Local services in Shawnee

This has been a frustrating mess. My wife and I I went in to buy new furniture we picked a small loveseat and decided on getting 2 of an oversized recliner (floor price at just over 1k) the sales guy comes and says I got a better price for you now it’s near 750$ (the price advertised online, mind you Ashely furniture is being sued for this in Ca, it’s a shady tactic) he says once we apply for the financing they can get a better deal, we had planned on financing anyway so we apply. Now we’re brought an offer where the chairs are cheaper but to do that we have to sign up for the rewards plan and all together the price isn’t much different after paying to sign up and delivery etc. We finally decided on a deal with a rug at a ‘discount’ but again the in store price is inflated to make all the deals look better so did we really get a deal I couldn’t tell ya.

Fast forward 2 weeks or so and it’s delivery day, I arrange to have someone at my house as I have to work, delivery is more than 2hrs late. I am delivered 2 recliners one put together and one in a box I thought that was odd. As I’m putting the power cord on the recliners that’s when I realise they’re not the same recliner, I received one like the floor model I agreed to buy and 1 that while similar, is different in number of pieces, color, firmness, and seat depth.

I immediately contacted customer service who tries to convince us we are essentially crazy that we want 2 of the exact chairs we agreed to purchase and it shouldn’t be a problem because they are both tagged as the same chair. We contact our sales guy who also talks to customer service and we have to provide pictures so they can prove they sent us different chairs.

Finally we are told they will deliver us a new chair to replace the one that is different than what we bought, delivery guys show up and it’s the exact same chair as the one they were replacing! The delivery guys even call customer service to tell them that even though the chairs have the same SKU and are called the same they are different.

I noticed that one chair (the good chair) is made in Vietnam and the trash chair is made by Ashley in the US I tell customer service this so they can pick the right chair, a few days go by and ‘it appears we may have gotten the last one from the Vietnam manufacturer’ now I’m waiting to hear how they will make this right because the chair is of lower quality and comfort and its unethical to sell me something but switch the item on delivery.

The chair on the floor that you’re selling to customers should be the chair delivered by the warehouse full stop no excuses.

I already threw away my old couch, I just want what was sold to us not a bait and switch

I have attached the photos of the chairs and the chair from their store. Beware...

Caden is a very nice guy and did a wonderful job assisting us, but not much else to brag about. I am a Mathis rewards member and this store apparently had recently merged with Mathis. The shopping experience with Caden was great, but disaster once we went to pay at the cashiers counter. Initially, the cashier clerk was unsure if the Mathis credit card could be used and how to use my $75 store credit in their store, or if it could even be used. The manager, Rustin said it could and appeared to show her the process. My total was about $225 after my store credit. The cashier tells me that I cannot use my Mathis card because I have to spend at least $.300 because of their contract with Synchrony. I have shopped at Mathis locations on several occasions and I have never been told this. I also have other accounts with Synchrony and have never had this issue. I finally said just cancel the transaction and we will go elsewhere. The cashier and another person working with her proceed to tell me that now that they have submitted the store credit as a gift card , that my $75 store credit cannot be refunded. At this point, I am done and I tell them that I will call Mathis brothers and I will call Synchrony because this does not seem right. Another lady behind the cashier desks yells out to the manager and then goes to where he is and, I assume, explains the situation to him. She comes back and states that the manager will approve me using my Mathis card with a 6 month deferred interest and not 12 months. Now all of this has went on for at least 45 minutes and I am so confused at this point because I never asked for a promo, and they have already told me that they could not let me use my Mathis Card because of their contract with Synchrony. I asked, “so the manager can just undo the contract at will and make approvals?” The cashiers response was “I guess”. So I’m ready to go and she has told me she needs 1 form if ID, which I gave her my drivers license and she has my Mathis card. Once the manager “approved” me to use the Mathis card, she requests another form of ID and states that the Mathis card does not have an expiration date and she needs something with an expiration date. I made sure that she didn’t write anything down except for my drivers license number and expiration dates on it and the 2nd form of ID. Business seems real shady here. Rustin, the manager, not once came over to apologize or even explain the situation. I now understand why this location only had a handful of customers shopping. We definitely...

We bought 2 couches from here and spent almost $4k. We didn’t want a sectional, but we really liked a particular set and then the salesman informed us that we can mix and match the pieces because they are just held together by brackets. So we requested a left and right arm chair and then a left arm chair and a right arm lounge. They told us that the lounge is not in stock and they would have to order it and could take up to 6-8 weeks but usually comes in a couple of weeks. About two weeks goes by and we receive a phone call that they’re going to schedule our Delivery. However, once the delivery drivers arrived. They informed us that the lounge chair was damaged so they had to reorder plus the bracket is missing on the left chair. We had to wait another week. They showed up with the lounge but still no bracket to attach them. Once it got there at the house I was talking with the delivery guys and I said I sure wish I would have ordered the left arm lounge instead. He told me there was a 7 day grace period to switch things out. I called up to the store and they informed me that the lounge was a “special” order. However they didn’t tell me that when we purchased it. I just find it odd how they will switch out stuff that is in stock but won’t on the lounge. There is nothing unique about it and they could easily resell it. Needless to say with the broken lounge, missing bracket, not being up front about the special order instead they just remind you that you signed for it. I didn’t realize buying furniture was like buying a car and you gotta read the fine print. Lesson learned. I’ll just spend my money elsewhere next time since they wouldn’t do the...