Mrs. Fields — Restaurant in Shawnee

I agree, one of the employees was rude and lazy! It was 7:30 and we went to go buy cookie sandwiches and a girl said “I don’t know how to do the icing” okay so we selected different cookies then she tried charging our card and didn’t know how to run the register, she must have been new. Then a second employee came to show her, the new girl told her I don’t know how to do the icing and the other employee said I will show you then proceeded to charge my card. I said “wait if you know how to do the icing…” she RUDELY interrupts me and said “let me finish this transaction” I said “right before you finish, if you can do icing I want to put my mini back and get a regular” she said RUDELY “I don’t know what you’re talking about you have a regular and a mini!” I said “Am I not making any sense?”

My guess is she was incompetent or lazy or already cleaned everything before they closed and didn’t want to work.

I’ll just take my business elsewhere which is probably what they...

I tried to by a cookie slice at around 11:30 this morning, and the lady working there was very rude. I politely asked if any of the cookie slices were available and was ignored as I stood there in awkward silence until she said they didn't open until noon. I walked away, but just 5 minutes later I walked by again and witnessed her making a sell to someone else, receipt and all when the store was supposedly not open yet. When I tried again, I was once again ignored until she spoke up and once again claimed they were not open until noon. I will not be buying anything from this location until this employee is either fired, or someone else takes...

While the cookies/sweet treats they offer are good, I feel there's room for improvement when it comes to customer service. My experiences with the staff have been less than welcoming, as many seem to act as though helping customers is an inconvenience. Even interactions with the manager have lacked the friendliness you’d hope to find.

It makes me wonder if it’s the work environment itself that might be contributing to this attitude, as happy employees often lead to better customer experiences. I hope the business considers fostering a more positive atmosphere for both staff and customers alike—it could make a...