GameStop — Local services in Shawnee

I have been to this location 3 times and 2 of those times were unpleasant. The first time was a wonderful experience. The young women were sweet and personable and even knew a lot about JRPGs. The next two visits had different workers, however.

The second time the associate treated me like I was a bother to the point that I didn't even bother to use my Pro card on my purchase because heaven forbid I ask someone to do their job. He also got snippy and almost hateful when I declined his offer of preordering CoD because he didn't quite understand what I meant by saying "I'm tired of being bitten in the butt by pre orders." (wasting $60 on a game that sucks because the hype made the game look awesome).

The third and most certainly final visit was even worse. I wasn't even entirely inside before being asked, in a huffy tone of voice, what I wanted. The transaction (trading a game) was a simple one but she behaved like I had asked her to ressurect the dead. She huffed throughout the transaction and every word oozed with contempt.

I intended to purchase a game I had been looking for and even preordering Ace Combat 7 when that option became available but I will take my...

I placed an online order for 2 games to be delivered by 2 p.m., at 12:50 I received a message that the order had been delivered. It is now 5 and I still have not received the games and I have been home all day. I tried calling Game Stop numerous times, the first time they said it was on the way, then they told me I had to call the national Game Stop number, which I did twice with no luck. I then called the Shawnee Game Stop again and they told me I had to call post mates to track the order, which I did and post mates said that it was Game Stop who had to call them. So again I called the Shawnee Game Stop and told them what post mates had said, so they said that they would call post mates and to call them back. So I waited 45 minutes and called Game Stop back and they said that no one could track the games and had no clue where they were at and to go online to try and get a refund. So I did that, but can't find a place on game stops website for a refund for an online order. Just be cautious of where you order from and how you order games. The sad part is the people at the Shawnee Game Stop didn't seem to care that the games...

Two workers working on the same computer, both had no idea what they were doing. They kept having to call their boss for questions. Stood there for 15 plus minutes just to be told they couldn’t check me out because they were too busy looking stuff up for someone. The line was getting long, and they simply said, “this will be a while.” Left without my game for my son. Now I have to spend more time and go back tomorrow. All because the two girls working had no idea how to do anything and no clue how to manage more than one customer at a time, when there is 3 registers open! Both girls had terrible customer service skills and never once addressed all the angry waiting customers as they casually sipped on their Wendy frosty’s. They need to either hire people that know how to work a register, or the manager needs to learn how to train...