Ashley Store — Local services in Shelby Charter Township

Bought a bed that is unsafe and can't use. Was told that we were getting support legs. The warehouse sends incorrect legs that didn't fit . Too tall. Alec sold the bed with excuses. On delivery date of 6/7/2025 since we couldn't use the bed because it is unsafe I told them to take the bed back. One guy said we only deliver,we have no room on the truck. You obviously dropped off a bed that was on the truck why is it that the danzier bed cannot fit on the same truck you delivered it on? I do have a ring video cam in the bedroom. Called customer service on 6/9/25. We had to make a claim which has been a living hell. Always passing the buck. Thank God I didn't buy the $1800.00 table. Then we received workers who couldn't speak fluent English and we took photos, after photos, videos because customer service told us the driver who took pictures it came out blurry. So now we have a bed that cannot be used and was informed that it's unsafe. We have been calling several different numbers including the SUPPOSEDLY THE OWNER SENT WITH SAME NUMBER I HAVE BEEN CALLING SINCE BED WAS DELIVERED. SPOKE with a customer service representatives and every time we call we are told that the photos that the 3rd party assembly team came out blurry. We sent photos four times and a video. I have written emails and promises from the Ashley team that they would get back with us within 48 hours, never happens, I wrote to the better business bureau and to Attorney consumer affairs. Everyone can see the directions the Ashley furniture team third party screwed in the two pieces of wood on top of the slats instead of reading the directions. The third time they came out they were supposed to fix the bed and couldn't figure it out. The fourth set of guys laughed and said there is nothing we can do because the warehouse never gave us the correct size support legs. So now a queen size bed sits in a bedroom that is unsafe and unable to use. The phone number that the owner said text or call this number. We called and received the same answer... Please send us photos. Explain the directions vs what is on the bed slats????

I cannot comprehend why this is so difficult. The delivery men who is 3rd party tried to put the bed together and did this incorrectly. As it clearly shows the directions two wood slats belong on the bottom. The [owner] must be a hoax because we called the number over the weekend and we also called and sent a email to the company and received a AI generated email with a ticket number. We sent photos with the directions with another response showing a new ticket number. This has been 62 days with no response from a person who actually cares. I wonder what would happen if I send all the paperwork to channel 2 fox news and channel 4 news what they could do for me. Ashley Furniture no longer has the Danzier Bed on display at the Shelby township location.

After 56 days, and as of July 31, 2025, Ashley Furniture's corporate office has once again failed to provide the correct size support legs for my Danizer bed. This continued incompetence is baffling, especially given the clear safety implications. The removal of the Danizer bed from display at the Ashley Furniture store on Hall Rd in Shelby Twp, MI, strongly suggests that this product is unsafe. My only resolution at this point is for Ashley to pick up this bed and issue a full refund, or to provide a completely different, usable bed that can actually be properly assembled. The complete lack of communication and customer care throughout this process is truly...

Review of In-Store Experience – Ashley HomeStore, Shelby Twp (Hall Road Location) Date of Visit: July 10, 2025 Time: Approximately 6:30 PM

As individuals currently serving in supervisory and managerial roles, my husband and I approach customer service interactions with a balanced understanding of operational challenges and expectations. Unfortunately, our recent visit to the Shelby Township Ashley HomeStore fell short in terms of professionalism and overall customer experience.

Prior to visiting the store, we contacted the location to inquire about the availability of a specific item. The representative who assisted us over the phone was courteous, helpful, and provided timely responses to our questions—this initial interaction was appreciated.

However, upon arrival, our in-store experience was disappointing. We spoke with a representative regarding the chairs we had called about, and he brought over the manager on duty to confirm the pricing for the showroom item. I showed the manager the current online pricing directly from Ashley’s official website. Rather than acknowledging this price, he initially quoted a higher in-store amount.

When I referenced the company’s price match policy—of which I am fully aware, especially as I had purchased the exact same chairs in March at the same online price—the manager responded with visible frustration. He expressed that we should have informed him of the online price before he searched for it, even though I had it readily available on my phone. For reasons unclear to us, he claimed he was unable to locate the same listing online himself.

Although he eventually honored the price match, his demeanor remained dismissive and unprofessional throughout the exchange.

Additionally, there was no assistance offered to help us transport the chairs to the front of the store. We had to carry them ourselves, maneuvering around several floor displays, which further detracted from the overall experience. My husband has an arm disability but still managed to carry the chair up to the front (we are shocked no one offered to assist us with the chairs while maneuvering them around displays-lack of care from the sales team & it showed).

In summary, while we understand the pressures of retail management, the lack of professionalism and customer support exhibited during our visit was disappointing—especially considering the brand's usual standard and our previous positive experiences with Ashley.

We hope this feedback is taken constructively and that appropriate steps are taken to ensure future interactions are aligned with the service standards Ashley HomeStore strives to...

Go Somewhere else!! Luna who sells bedding is AWEFUL! She sold me an adjustable mattress and when put into the frame the sides were so wobbly, she said adjust this thing in the corner, will it didn't work, I kept telling her I need the bars that go across so its not wobbly and she keep saying they didn't assemble it right, so I went to the store to look at theirs (5 times) and yes it was assembled correctly!! I paid for the frame and everything that goes to it, I should receive it all!! I finally had to make a scene at the store and finally after trying to tell her (and the manager) a millon times, I finally got my bars delivered!! Put them on and guess what? No more wobbles! They sold me 2 other beds with no bunky boards! Your the so called Professional, I dont know, its your job to sell me a complete bed. They sold me a king size when I wanted a queen size!! They forgot to deliver my couch, I go back to the store and there it is sitting in the warehouse! Oh, you need to fill out a "as is" form. Okay they didn't tell me when I purchased it!! When were ya gonna tell me? Next year sometime? Wth!! Delivery took 5 times cuz they kept damaging my stuff. The headboard legs were messed up, Luna says oh you just need a new post, the Delivery guy says it's all one peice and I need a whole new headboard. That Luna girl don't know crap! She just wants to make a sale. Her partner in crime, Ashlee Freeman screwed my order up has well and all these different delivery dates and no receipts for my stuff. What a nightmare! She ended up getting fired. I got charges on my bill I don't know if there legit or not cuz I don't know if they took the king mattress off or this mirror i didn't want no more or the bunky boards. I don't trust them! Save yourself the hassle, go Somewhere else!! This is only half of my story! I had to miss work 5 times as well! They should pay for my lost wages!! I ordered 3 beds and couldn't sleep in 1 of them cuz everything was all screwed up! Ashley furniture, WHAT A JOKE YOU ALL ARE! And for clearance items you pay for delivery on your separate items that are not clearance!! So I had 2 different deliveries to pay for!! I spent over $11,000.00, you would think the clearance couch i bought could be put on the same truck!! BUT NO!! I had to pay and set up a different delivery day for that couch! Which the delivery guys were like, what couch?...