Absolutely one of the worst restaurant experiences I had to endure. I had a very poor experience, not once, but twice

1. First poor experience-I’ve been to the restaurant few times before the poor experience and didn’t have major problems, though I thought the service was poor , but nothing to report. I remember walking to the restaurant with my wife and had the server seat us . Few minutes and it might’ve been seconds we start feeling really cold. We come to realize there is a hole across from where we sat that was open to the outside. This was in the winter season, if your from Michigan , or up north you can imagine what that feels like. My wife was shivering ,but didn’t want to leave and hate the idea of my complaining, but I did anyways. I can remember how it was received exactly , but I can remember it wasn’t positive.
2. Most recent experience was tonight actually around 8:00 PM we decided to grab some Sushi, I went with my wife and we both had our own individual wraps which we loved. We decided to try something different, an additional wrap, which we didn’t like. I talked to the waitress who was not attending to us from the start and I’m not going to get to that because it’s a differ t story . The waitress was not there form the start, he was not directly talking to us, he was doing other things while trying to take our orders, not to mention talking in foreign language with other waitress while we sanding there. So we tell him finaly that we don’t like it and it was okay to order something else, he said it is and he wasn’t going to charge us for the roll . He then told the Chef , which Is not the same person who mad our other two rolls. The chef came really strong with a mean look and attitude. The neighbors thought he was joking when he asked “ are you sure this is what you want “ in a very condensing manner. The neighbors tried to diffuse this by saying “ he is joking” to which the Chef replied, “ I am not joking “ twice. I felt awkward and didn’t know what I did wrong to deserve this type of behavior. I tried to ignore the situation and asked for a different role when I really felt offended when he asked “ are you sure this what you want “ more than once. I sat down in my chair boiling while he was making the roll and other orders until I decided I should not put up with it so I asked for the manager. I discussed my concerns which she seems to be professional about it for the most part and apologizing , but this quickly changed when she saw new customers and pushed me a side without giving direction for me to what to expect. I went back and sat on the table/stool. I then didn’t hear from anybody , so I decided to move to the front and asked for my bill. They did however remove everything I didn’t like from the bill . I think this place have a poor management as shown not only by the staff , but the management team . I’ve vowed to never come back again and go somewhere else. Luckily there is another Japanese stake house down the road called Ichiban, I’ve been there once before and they are okay . There is also another sushi place off Hall road, can remember the name .