Sleep Number — Hotel in Sterling Heights

Saturday Mach 13, went into Sleepnumber tried out the beds. They were relatively busy so the salesman walked away more than once as we were testing the beds. My husband wanted to walk out at that moment but because my back is in constant pain we stayed to see if The bed would work. Asked questions, recieved answers. Specifically asked about the warranty because that is always the issue with beds. asked specifically about if the bed gets a rut or starts to sag in one spot. Bobby said you call and let customer service know and they get a new one out to you. no measuring, sending pictures or proof. We asked about the pump he said no tools involved if it needs to be replaced they send it out you pop the hoses off the old one and onto the new one. We got the quote and left the store. We decided to purchase over another brand we were looking at and came in to do so on Monday 3/15 again asked about the warranty was then given the info of years of warranty on each part. Today 3/17 I heard from a friend the warranty is prorated and after year one it will cost you she had to pay over $200 for a new zipper pillow top. I called the store and no answer so I called customer service and the rep gave me all the info on costs of each part and percentages of cost covered year 2 and beyond. Bobby called back from the store and I told him Everything the rep said He asked me who i talked to at the store. It was him. He then told me "Oh I absolutely told you about the warranty I always do, I tell the story of a guy who had the pump replaced after 8 years" I told him he absolutely did not as I called customer service to get the information. he proceeded to tell me he absolutely did on the 1st day we were there. I tried to even help him out it was busy that day he kept walking away from us maybe he thinks he told us and he didnt. He again told me he always does and absolutely told us about it. When I said I wish I would have recieved the correct information and I will discuss with my husband and the other company actually has a better warranty. His response was ok bye do what you got to do. His entire response was rude and since he already made the sale he clearly didnt care. If we choose to stay with sleepnumber we will send everyone to a...

Ordered a bed, delivery was a month out. Day of, after taking time off work I get a call an hour after it was supposed to be delivered to state they were missing pieces and need to push delivery out another couple weeks. Called the service number to no avail., but the person I had spoken to #050 was nice and understanding.

As I see it there are 2 items that need to be addressed. 1) Communication. Prior to delivery time there was no shortage of texts and emails stating and confirming I would be available and have the space prepped. When the day happened it was not until after I had waited around for someone to show up that I learned they knew in the morning some parts had not arrived making delivery impossible. Which leads me to the next point. 2) Delivery. Why are parts arriving to you the morning of and not the day before to be counted and prepped. I can understand not wanting to stock for months on end. But this sets you up for failure and customer dissatisfaction. (Case in point) any sort of weather delays will cascade all your deliveries and more work on your end to shuffle everything again and again.

Edit 1: Nick reached out to me, they found the missing pieces and delivery has been updated to next day. Will edit further once arrived.

Edit 2: Bed was delivered next day, delivery crew was very nice and respectful of my home. Did a great job walking me through the entire setup. Changed my rating from initial to...

My wife and I went to the Sleep Number store in Sterling Heights, MI on Hall Road. Sales Rep Bobby was well versed on the Sleep Number bed lineup. He quickly and confidently answered all of our questions. I was able to test the mattresses while he described the features in more detail. He also shared the return policy with us. We are having issues with the Gardner White's return/exchange policies for my wife's new Tempurpedic mattress. Beware! They don't tell you that you HAVE TO BUY their mattress cover at the point of sale to be eligible for a return/exchange and to be eligible for the 10 year warranty. She has a mattress pad already, but was not made aware of that policy, and was told she cannot exchange the mattress even though it was delivered this morning. Sleep Number mattresses can be exchanged after a 60 day break in period. There is a small fee for pickup and removal of the returned/exchanged mattress, but I can use my own mattress pad, if I want, or purchase a new one at their store. Return/exchanges are NOT tied to any accessory purchases! Bobby did not press or bully us into a purchase. Two of my sister's have Sleep Number beds and they love them! I am confident that I will love the Sleep Number bed, and that Bobby will help me through any issues I might have. Excited to get my new Sleep Number bed! ...