Aldridge AllHome — Local services in Sherman

I'm doing a 5 star ahead of the repair work because of the nice response the woman had with me. I was frustrated because after waiting all day on a Maytag repair call, I checked into it and found that the appliance company Maytag had sent the order to, had not accepted it (now it's 4pm) and on top of that when I called the company, they were upset because they don't service Maytag or Whirlpool and said someone by the name of Ch____ has convinced Maytag that he is that appliance company and evidently had been the reason they were given numerous bad reviews. After informing Maytag, they place the name and number (which I have but won't divulge publicly due to legal reasons) on a investigation list and gave me the name and number for Aldridge. Yes, I looked them up in reviews but it seems a lot of the older responses which were negative, should be discounted since the Hale Family bought the company from the original family 6 years ago.

Back to the conversation, she could tell how frustrated I was and that I work from home 2 days a week and the first day she mentioned, was not one of them, but I will be home in the afternoon due to medical appts. She said she would contact the service tech and have him call us, even made sure she had our back up phone in case. So people, I know what's it's like to not have a dryer or washer not repaired quick enough (At least you can do your own dish washing) but all these whiners about parts not coming in, it is not their fault. The world changed in 2020 and parts are not on the shelf as fast as they used to be. Goodness, don't you think they want to finish the job and not have to deal with your calls and frustration? ...

I called Aldridge Appliance to replace the motor in my dryer. I told them the motor was out and I knew because another appliance repair company had told me it was, but I decided not to use them for the repair. They said they would come look and set up an appointment. I waited on the repairman for 2 1/2 hours the day of the appointment. He came in for 5 minutes and said the motor is out. I said I know the motor is out because I paid another appliance repair company $95 to tell me the motor was out. He charged me $86 for his 5 minutes of service after me waiting 2 1/2 hours on him. He said they would order the motor. I said since you were only here for 5 minutes and I told you the motor was out when I called, I expect some of this charge to apply to the labor of replacing the motor. A few days later they called and said the motor plus labor to install would be $286 (the motor is $129 of that). I said I expect some of the $86 I have already paid to apply to this. They said no. I asked to speak to the owner. He never bothered calling me. I said forget it. Please don't use this company. They do not care about the customer. I paid them $86 for...

I purchased a used freezer from them in June of last year (2018). I was told it had a brand new compressor in it. I paid $250. A month after I got it home, it quit cooling. Aldridge sent a guy to pick it up. They delivered it back repaired. Now, after nine months from the repair, the freezer has stopped cooling again. I tried calling multiple times, during business hours, and left messages. None of my calls were never returned. Though I do not live in Sherman or Denison, I decided to drive into Sherman to talk to them about fixing it. A young gentleman and I talked about what was wrong. He stepped to the back to talk to someone. When he came back he quoted prices to have it fixed.I told him I did not feel it was my responsibility since I had had the freezer for less than a year. His reply was “What do you expect, it’s a used freezer?” I told him I expected their workmanship to last longer than 10 mo. I will not pay them to fix what they couldn’t/didn’t fix properly before.

My experience has not been good. I will not shop at this...